Case Management

Tip: Know when to take charge

Case Management Weekly, June 29, 2011

Care coordination involves many levels of intervention. The lowest level is simple awareness of clinical best practices and their progression toward outcomes of nursing, physician, medications, and therapists, and occasionally making suggestions to the team. The most intensive level involves asserting authority as clinical team leader. Highly effective case managers who coordinate care know when to step forward and take charge, and when to step back because all is going well—patient and family are receiving what they need. This is situational leadership, the ability to step in and out of obvious leadership.

This week’s tip is adapted from Hospital Case Management Models: Evidence for Connecting the Boardroom to the Bedside published by HCPro, Inc. For more information about this book or to order your copy, visit the HCMarketplace.  

Do you have a question about a case management topic? Send it to Associate Editor Ben Amirault at An answer to your question might appear in a future issue of Case Management Weekly.

Most Popular