Case Management

Tip: Patient advocacy an essential case management function

Case Management Weekly, March 30, 2011

Case managers should serve as advocates as patients progress through their hospital stays. Advocacy occurs on many levels. Possible tasks include:

  • Ensuring that tests, treatments, and procedures occur in a timely manner (patient flow)
  • Advocating for a continued hospital stay with a third-party payer (utilization/denial management)
  • Advocating for continuing care services in the community (discharge planning)

Never underestimate the role of patient advocate; it is a critical component of the case management process.

This week’s tip is adapted from Core Skills for Hospital Case Managers published by HCPro, Inc. For more information about this book or to order your copy, visit the HCMarketplace

Do you have a question about a case management topic? Send it to Associate Editor Ben Amirault at An answer to your question might appear in a future issue of Case Management Weekly.

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