Case Management

Mentor moment: CMS answers questions about the second Important Message from Medicare

Case Management Weekly, March 9, 2011

The American Case Management Association (ACMA) received a document from CMS that answers questions that ACMA members posed to the agency about delivering the Important Message from Medicare (IM).

The FAQ document is a result of ACMA’s efforts to clarify the cumbersome second delivery requirement. Medicare regulations state that hospitals must provide Medicare beneficiaries with the document at two points during the hospital stay:

  • Within two days of admission
  • Within  two day prior to discharge, but no later than four hours before the patient leaves the facility

The ACMA conducted a survey about the second delivery requirement and found that case managers generally think “the second IM process adds little value to patient care and adds to patient confusion and frustration.” Attendees of the 2010 NICM/ACMA National Conference echoed those sentiments during a special forum held at the event.

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