Case Management

Tip: Arrange transportation for ED patients

Case Management Weekly, January 26, 2011

Many patients are brought to the emergency department (ED) by ambulance or dropped off by a friend or family member and do not have transportation home once medically cleared. For these patients, the ED case manager should try, with the patient’s help, to call family, friends, or neighbors for assistance. Some EDs offer bus or subway tokens, or prearranged taxicab company vouchers. For others, developing contracts with local ambulance companies for chair-van services at a reduced rate is helpful.

Investigate whether the patient could use the hospital ATM machine to secure cash for a cab or whether the patient/family will be able to pay a cab with cash at home.

This week’s tip is adapted from Emergency Department Case Management: Strategies for Creating and Sustaining a Successful Program published by HCPro, Inc. For more information on this newsletter or to order your copy, visit the HCMarketplace.

Do you have a question about a case management topic? Send it to Associate Editor Ben Amirault at An answer to your question might appear in a future issue of Case Management Weekly.

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