Accreditation

NPSG #2 tops 2006 list of compliance issues

Briefings on Accreditation and Quality, April 1, 2007

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The Joint Commission published its list of top standards compliance issues from January-July 2006, with NPSG #2, improving communication effectiveness, topping the list with a startling number of facilities found to be noncompliant. The February Joint Commission Perspectives reports that 59% of hospitals were cited for noncompliance with NPSG #2, which takes into account failure to comply with the requirements for reporting critical test results, standardizing a list of abbreviations, readback of verbal and telephone orders, and implementation of a standardized handoff communication approach.

Such a high percentage of noncompliance in this area shows that hospitals need to go back and assess what they are doing to adhere to this goal, although Sue Dill-Calloway, RN, MSN, JD, director of hospital risk management with OHIC Insurance Company in Columbus, OH, puts some of the fault on The Joint Commission.

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