Greeley Reflections

Accreditation Connection, April 28, 2011

Standard readiness: Targeting patient provider communications


Part 8 of 12

An eye to federal requirements


Along with reviewing your practices, it’s important to keep in mind the federal requirements such as the civil rights laws and the Americans with Disabilities Act along with state and local mandates for meaningful language access and cultural competence. Can you demonstrate your assessment and evaluation related to answering the following questions?

  • Who likely needs assistance in your organization?
  • Are needs being met at all stages of the patient care process for potential support such as during admission, while undergoing treatment or services including end of life?
  • Are patient rights related to interpreters, accommodations or assistive devices conveyed in a manner that it is understood by the patient?
  • What measures are already in place to support patient-specific needs such as interpreter or sign language services?

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