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Ensure successful document management: Policies and procedures
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Providers are turning to document management solutions to ease their transition to a paperless environment-but often don't have a policy or procedure in place to manage and monitor this process.

"We learned the hard way that quality control is extremely important if you are going to scan records yourselves," says Chris Simons, RHIA, HIM director and privacy officer at Spring Harbor Hospital in Maine. The combination of technology and human oversight can do some serious damage, so it's important to carefully monitor your process.

To view document-management policies, procedures, and monitoring tools drafted and used by Lancaster General Hospital in Pennsylvania and Saint Agnes Medical Center in California, click on the links below:

Refer to the related article Ensure successful document management in your July copy of MRB.