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First, its customer satisfaction scores related to service  center performance had dropped, hovering around 60%. The second clue was  phones ringing off the hook and a rising number of complaints about the  long waits customers had to endure to get blood tests.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Tue, 01 Feb 2011 19:10:00 GMT</pubDate>     </item>     <item>       <title>Small stuff adds up in creating a positive workplace</title>       <link>http://www.hcpro.com/CCP-261256-2975/Small-stuff-adds-up-in-creating-a-positive-workplace.html</link>       <description>&lt;p class="p2"&gt;&lt;span class="s1"&gt;A cheap grill and a few burgers and hot dogs may have helped a California laboratory earn a No. 3 spot &lt;/span&gt;&lt;span class="s2"&gt;on &lt;i&gt;Modern Healthcare&lt;/i&gt;&amp;rsquo;s 2010 list of the 100 Best Places to Work in Healthcare.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Tue, 01 Feb 2011 19:08:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider, February 2011</title>       <link>http://www.hcpro.com/CCP-261253-2975/Laboratory-Compliance-Insider-February-2011.html</link>       <description>&lt;p class="p2"&gt;&lt;span class="s1"&gt;A cheap grill and a few burgers and hot dogs may have helped a California laboratory earn a No. 3 spot &lt;/span&gt;&lt;span class="s2"&gt;on &lt;i&gt;Modern Healthcare&lt;/i&gt;&amp;rsquo;s 2010 list of the 100 Best Places to Work in Healthcare.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Tue, 01 Feb 2011 19:04:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider 2010 index</title>       <link>http://www.hcpro.com/CCP-259897-2975/Laboratory-Compliance-Insider-2010-index.html</link>       <description>&lt;p&gt;&lt;b&gt;&lt;i&gt;Laboratory Compliance Insider&lt;/i&gt; 2010 index&lt;/b&gt;&lt;/p&gt;</description>       <pubDate>Sat, 01 Jan 2011 20:49:00 GMT</pubDate>     </item>     <item>       <title>Don&amp;rsquo;t let compliance go out with the trash</title>       <link>http://www.hcpro.com/CCP-259896-2975/Dont-let-compliance-go-out-with-the-trash.html</link>       <description>&lt;p&gt;&lt;span class="s2"&gt;Do you know where your laboratory waste is going? If  you&amp;rsquo;re not keeping tabs on it, you could be in for some compliance  problems, says &lt;b&gt;Daniel Scungio, MT(ASCP), SLS,&lt;/b&gt; laboratory safety officer for Sentara Laboratory Services in Norfolk, VA.&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Sat, 01 Jan 2011 20:48:00 GMT</pubDate>     </item>     <item>       <title>Get those requisitions signed</title>       <link>http://www.hcpro.com/CCP-259895-2975/Get-those-requisitions-signed.html</link>       <description>&lt;p&gt;&lt;span class="s2"&gt;As of presstime, it was uncertain whether laboratories  would be required by CMS to obtain signatures on all requisitions paid  on the basis of the Clinical Laboratory Fee Schedule by the original  January 1 deadline, or whether the rule would be delayed (see &amp;ldquo;A  requirement in flux&amp;rdquo; on p. 4).&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Sat, 01 Jan 2011 20:45:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider, January 2011</title>       <link>http://www.hcpro.com/CCP-259894-2975/Laboratory-Compliance-Insider-January-2011.html</link>       <description>&lt;p&gt;&lt;span class="s2"&gt;As of presstime, it was uncertain whether laboratories  would be required by CMS to obtain signatures on all requisitions paid  on the basis of the Clinical Laboratory Fee Schedule by the original  January 1 deadline, or whether the rule would be delayed (see &amp;ldquo;A  requirement in flux&amp;rdquo; on p. 4).&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Sat, 01 Jan 2011 20:41:00 GMT</pubDate>     </item>     <item>       <title>Critical values no longer top problem on Joint Commission surveys, but still cause for concern</title>       <link>http://www.hcpro.com/CCP-259391-2975/Critical-values-no-longer-top-problem-on-Joint-Commission-surveys-but-still-cause-for-concern.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;In 2009, laboratories ran into trouble with The Joint  Commission when it came to reporting critical test values to physicians.  A clarification to the Joint Commission standards helped laboratories  better comply with the standard this year, but labs should maintain  focus on delivering critical values as quickly as possible, documenting  the process appropriately, and ensuring that results get to someone who  can take action immediately.&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Wed, 01 Dec 2010 15:33:00 GMT</pubDate>     </item>     <item>       <title>Get ready for a new year and compliance issues</title>       <link>http://www.hcpro.com/CCP-259390-2975/Get-ready-for-a-new-year-and-compliance-issues.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;It&amp;rsquo;s almost 2011. Are you ready for a new crop of compliance challenges?&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Wed, 01 Dec 2010 15:30:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider, December 2010</title>       <link>http://www.hcpro.com/CCP-259388-2975/Laboratory-Compliance-Insider-December-2010.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;It&amp;rsquo;s almost 2011. Are you ready for a new crop of compliance challenges?&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Wed, 01 Dec 2010 15:28:00 GMT</pubDate>     </item>     <item>       <title>Second wave of H1N1 expected: Get your staff ready</title>       <link>http://www.hcpro.com/CCP-257656-2975/Second-wave-of-H1N1-expected-Get-your-staff-ready.html</link>       <description>&lt;p&gt;&lt;span class="s3"&gt;The fervor over H1N1 vaccinations seen during the 2009  flu season isn&amp;rsquo;t expected to return in 2010. Nevertheless, the H1N1  strain will be back, and labs need to be prepared.&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Mon, 01 Nov 2010 20:10:00 GMT</pubDate>     </item>     <item>       <title>Survey your staff to find out views on safety culture</title>       <link>http://www.hcpro.com/CCP-257655-2975/Survey-your-staff-to-find-out-views-on-safety-culture.html</link>       <description>&lt;p&gt;&lt;span class="s2"&gt;You need to know how your laboratory is performing when  it comes to culture because it is directly linked to safety. A good  safety culture, as illustrated by the nuclear industry, is one in which  safety is constantly talked about and is a daily focus. Staff members  should always be vigilant, pointing out lapses whenever they occur.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Mon, 01 Nov 2010 19:30:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider, November 2010</title>       <link>http://www.hcpro.com/CCP-257654-2975/Laboratory-Compliance-Insider-November-2010.html</link>       <description>&lt;p&gt;&lt;span class="s2"&gt;You need to know how your laboratory is performing when  it comes to culture because it is directly linked to safety. A good  safety culture, as illustrated by the nuclear industry, is one in which  safety is constantly talked about and is a daily focus. Staff members  should always be vigilant, pointing out lapses whenever they occur.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Mon, 01 Nov 2010 19:27:00 GMT</pubDate>     </item>     <item>       <title>Business associates are still business associates; HITECH includes new criminal penalties</title>       <link>http://www.hcpro.com/CCP-256320-2975/Business-associates-are-still-business-associates-HITECH-includes-new-criminal-penalties.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;&lt;b&gt;Q. One of the recent Q&amp;amp;As discussed who must  send out breach notification letters if the business associate (BA) was  responsible for the breach. The answer was covered entities. Didn&amp;rsquo;t  HITECH make BAs covered entities?&lt;/b&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Fri, 01 Oct 2010 15:38:00 GMT</pubDate>     </item>     <item>       <title>Laboratory associations concerned about requisition signature requirement in proposed rule</title>       <link>http://www.hcpro.com/CCP-256319-2975/Laboratory-associations-concerned-about-requisition-signature-requirement-in-proposed-rule.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;CMS issued a proposed rule that would require a  physician signature on every requisition sent to the laboratory, placing  an undue burden on laboratories, say officials from laboratory  associations.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Fri, 01 Oct 2010 15:37:00 GMT</pubDate>     </item>     <item>       <title>Put breast pathology on your radar in the wake of increased publicity</title>       <link>http://www.hcpro.com/CCP-256318-2975/Put-breast-pathology-on-your-radar-in-the-wake-of-increased-publicity.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;Chances are most breast patients don&amp;rsquo;t give laboratory  quality a second thought when their biopsy results are sent off for  analysis.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Fri, 01 Oct 2010 15:32:00 GMT</pubDate>     </item>     <item>       <title>Laboratory Compliance Insider, October 2010</title>       <link>http://www.hcpro.com/CCP-256308-2975/Laboratory-Compliance-Insider-October-2010.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;Chances are most breast patients don&amp;rsquo;t give laboratory  quality a second thought when their biopsy results are sent off for  analysis.&lt;span class="Apple-converted-space"&gt; &lt;br /&gt;&#xD; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Fri, 01 Oct 2010 13:43:00 GMT</pubDate>     </item>     <item>       <title>Subcontractors on hook for HIPAA breaches in proposed rule; public comment period ends this month</title>       <link>http://www.hcpro.com/CCP-255657-2975/Subcontractors-on-hook-for-HIPAA-breaches-in-proposed-rule-public-comment-period-ends-this-month.html</link>       <description>&lt;p&gt;&lt;span class="s1"&gt;If your lab is a covered entity (CE) working with  business associates (BA) and subcontractors or a BA or subcontractor  itself, it&amp;rsquo;s time to take a second look at your HIPAA policies and  procedures.&lt;/span&gt;&lt;/p&gt;</description>       <pubDate>Wed, 01 Sep 2010 18:25:00 GMT</pubDate>     </item>   </channel> </rss>  