Nurse Retention and Workforce Planning: Meaningful Recognition Strategies for Building a Healthy Work Environment
Wednesday, December 8, 2010 @ 1 PM (EST)

This 90-minute presentation will discuss why nurse retention is a workforce planning imperative and provide strategies for establishing and sustaining a healthy work environment. The expert speakers will discuss ways nurse leaders can improve staff satisfaction and share strategies for meaningful recognition. Register today and receive exclusive Annual Nursing Satisfaction Surveys with your materials packet!

At the conclusion of this program, listeners will be able to:

• Recognize how retention is a workforce planning tool
• Implement best practices for establishing and sustaining a healthy work environment
• Measure staff satisfaction among their nurses
• Provide meaningful recognition and reward to nurses
• Evaluate long-term strategies for building a positive work environment

Speaker:

Shelley Cohen, RN, MSN, CEN, is the founder and president of Health Resources Unlimited, which focuses on leadership development. She co-authored the HCPro books, The Image of Nursing: Perspectives on Shaping, Empowering, and Elevating the Nursing Profession, and A Practical Guide to Recruitment and Retention: Skills for Nurse Managers, is a contributing author of Core Skills for Nurse Managers: A Training Toolkit, and is the lead author of the Critical Thinking book series.

Lydia Ostermeier, MSN, RN, CHCR, is director of nurse recruitment and retention, workforce development, resource allocation, and customer service at Clarian Health Partners in Indianapolis, IN. Ostermeier oversees the recruitment and retention of approximately 5,000 nurses and co-authored the HCPro book, Nurse Retention Toolkit: Everyday Ways to Recognize and Reward Nurses.

Nursing Peer Review:
Improve Clinical Performance, Professionalism, and Accountability
Presented on: Monday, January 11, 2010 @ 1 PM (EST)

During this 90-minute Webcast, four speakers–from various nursing perspectives–discuss the major forms of nursing peer review and provide practical strategies for implementing them at any organization. Listen to a MP3 or CD recording today and learn how one facility created a more productive work environment through peer involvement in the hiring process.

At the conclusion of this program, participants will be able to:

• List the various topics frequently classified under the term “nursing peer review”
• Identify the expectations of the ANCC Magnet Recognition Program® regarding peer review
• Explain the benefits and rationale of formal, incident-based peer review
• Discuss ways to use peer review for the professional growth of all nurses
• Describe how St. Elizabeth Healthcare used the peer interviewing process to create a more positive work environment

Speakers:
Laura Cook Harrington, RN, MHA, CPHQ, CHCQM, FAIHQ, is a senior nurse consultant in the consulting division and the director of credentialing and privileging at The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. She is an experienced healthcare manager with extensive experience in the areas of performance improvement, risk, case management, and credentialing.

Meryl Montgomery, RN, MSN, ANCC Magnet Recognition Program® director for Medical Center of Central Georgia in Macon has 35 years experience in acute-care nursing. In her leadership roles, she has had extensive experience in developing and monitoring regulatory compliance, shared governance, competency, and peer review systems.

Stephanie Alford, RN, BSN, CEN, FNE, SANE, has been a staff nurse in the emergency department for eight years at St. Elizabeth Healthcare in Northern Kentucky. Alford developed the peer hiring process for her ED and is chair of the hiring committee.

Terri Vietor, RN, MSN, CEN, has practiced nursing in the emergency department at St. Elizabeth Healthcare in Northern Kentucky for 23 years and has been ED nurse manager for the last nine years. She worked with Stephanie Alford to develop the peer hiring process.

Simulation Training in Nursing:
Promote Clinical Education and Teamwork on Any Budget
Presented on Thursday, February 25, 2010 @ 1 PM (EST)

This 90-minute Webcast explores the many different models of simulation training available–from high-tech to low-tech–and offers ways hospitals can incorporate them into staff training. Our expert speakers will discredit the myth that simulation training is expensive and they’ll help you find the right model for your hospital’s budget.

At the conclusion of this program, participants will be able to:

• Identify the benefits of simulation training
• List the various modalities of simulation training
• Recognize how various types of simulation training can fit any budget
• Describe steps to conduct simulation training

Speakers:
Mary Holtschneider, RN, BC, BSN, MPA, NREMT-P, is a nurse educator with a wide variety of teaching experience. Previously, she was assistant clinical professor and director of the Center for Nursing Discovery at Duke University School of Nursing in Durham, NC, where she ran the student simulation learning center and collaborated with the School of Medicine on inter professional team training as a TeamSTEPPS Master Trainer.

Laura Maynard is administrative director for the Duke University Health System Patient Safety Office. Her primary responsibilities include oversight of the teamwork training initiative and management of the Patient Safety Office budgets, human resources, strategic priorities, and collaborations. She is a TeamSTEPPS Master Trainer.

Nursing-Sensitive Quality Indicators:
Engage Nurses in Quality Improvement and Improve Patient Outcomes
Presented on Thursday, March 11, 2010 @ 1 PM (EST)

This 90-minute Webcast discusses the nurse’s role in quality improvement and offers practical tips to help you collect and benchmark nursing-sensitive quality indicators. Learn proven strategies to motivate your staff nurses and hold them accountable for their role in quality improvement and improving patient care.

At the conclusion of this program, listeners will be able to:

• Identify nursing’s role in quality improvement to improve patient outcomes
• Recognize how to collect nursing-sensitive indicators and who should be collecting them
• Identify the ANCC Magnet Recognition Program® requirements for benchmarking
• Determine how to use nursing-sensitive indicator data to improve patient care
• Implement steps to engage nurses in the quality improvement process

Speakers:
Barbara Hannon RN, MSN, CPHQ, is the coordinator of the ANCC Magnet Recognition Program® for the University of Iowa Hospitals & Clinics. She chairs the Professional Nursing Practice Committee and Nursing Retention Committee and is involved in QI activities for the department. In 2007, Hannon was named one of Iowa’s "100 Best Nurses" and, in 2009, was profiled in "20 People Who Make Healthcare Better" by HealthLeaders Magazine.

Anne Jadwin, RN, MSN, AOCN, NE-BC, is the director of nursing at Fox Chase Cancer in Philadelphia. Fox Chase was the first ANCC Magnet Recognition Program® (MRP) institution in the state of Pennsylvania and the first specialty hospital in the United States to earn that distinction. Her responsibilities include oversight of inpatient hospital operations; supervision of the case management department, clinical nurse specialists, and nursing supervisors; recruitment and retention initiatives for the department of nursing; and maintenance of MRP status.

Shared Governance in Nursing:
Case Studies in Collaborative Decision-Making
Tuesday, May 18, 2010 @ 1 PM (EST)

This 90-minute presentation will identify essential elements of shared governance and provide guidance for leaders who want to design, implement, or assess shared governance models in their facilities. Our speakers will each share their individual case studies that illustrate the process of engaging your nurses in a collaborative decision-making model.

At the conclusion of this program, participants will be able to:

• Create a business imperative for shared governance
• Engage staff in councils and planning processes
• Overcome common challenges associated with shared decision-making models
• Assess your current model and determine areas for improvement

Speakers:
Vicky Goeddeke, MS, RN, CEN, CPEN, ANCC Magnet Recognition Program® and Nursing Excellence Manager, Northwest Community Hospital, Arlington, IL. Goeddeke advocates for the involvement of nurses at all levels in the organization’s unique shared governance model known as the Delegated Councilor Model©. She has been a nurse for 30 years, involved in various aspects of nursing both clinically and in leadership roles.

Amy Brown, MS, RN, NE-BC, Clinical Manager, Exempla Saint Joseph Hospital, Denver, CO (More information coming soon!)

Vanita Bellen, Vice President, Human Resources, Exempla Saint Joseph Hospital, Denver, CO (More information coming soon!)

Horizontal Hostility in Nursing: Proven Organizational Strategies for Effective Communication and Collaboration
Thursday, June 17, 2010 @ 1 PM (EST)

This 90-minute presentation will address the patient safety imperative for building a collaborative work environment and for improving nurse-to-nurse communication. Our expert speakers will provide strategies to prevent horizontal hostility, also known as lateral violence, at your facility.

At the conclusion of this program, listeners will be able to:

• Define managers’ responsibility in ending hostility
• Explain the effect of disruptive relationships
• Develop strategies for managing negative behaviors
• Identify ways to use cognitive rehearsal techniques at your facility

Speakers:
Karen M. Stanley, RN, MS, PMHCNS-BC, is a psychiatric consultation liaison nurse (PCLN) at the Medical University of South Carolina in Charleston. Stanley was the principle investigator on a study examining the perceived incidence and severity of lateral violence in the nursing workforce.

Mary M. Martin, DSN, ARNP, FNAP, is assistant professor of nursing and coordinator of the nursing administration MSN program and the dual degree MBA/MSN program at the Medical University of South Carolina College of Nursing in Charleston.

Nursing Excellence: Applying the ANCC Magnet Recognition Program® Principles to Transform Your Culture
Thursday, July 22, 2010 @ 1 PM (EST)

This 90-minute Webcast shows you how to use the principles of the ANCC Magnet Recognition Program® as a blueprint for cultural change and transforming nursing practice. Whether your organization plans to go for designation, maintain designation, or simply improve its outcomes, the speakers help you adopt the program's most important requirements.

At the conclusion of this program, listeners will be able to:

• Discuss the case for transforming nursing culture
• Understand how the ANCC Magnet Recognition Program® (MRP) can be utilized as a blueprint for nursing change
• Implement strategies for applying the blueprint for change
• Describe quality improvement infrastructure that supports improved patient outcomes

Speaker:
Anne Jadwin, RN, MSN, AOCN, NE-BC, is the assistant vice president of nursing services at Fox Chase Cancer in Philadelphia. Fox Chase was the first ANCC Magnet Recognition Program® (MRP) institution in the state of Pennsylvania and the first specialty hospital in the United States to earn that distinction. Her responsibilities include oversight of inpatient hospital operations; supervision of the case management department, clinical nurse specialists, and nursing supervisors; recruitment and retention initiatives for the department of nursing; and maintenance of MRP status.

Meryl Montgomery, RN, MSN, is the nursing quality improvement (QI) coordinator and ANCC Magnet Recognition Program® director for Medical Center of Central Georgia in Macon. She has 35 years experience in acute-care nursing. In her leadership roles, she has had extensive experience in developing and monitoring regulatory compliance, shared governance, competency, QI, and peer review systems.

Nursing Orientation:
Tools and Evidence-Based Best Practices to Engage New Hires
Friday, October 8, 2010 @ 1 PM (EST)

Promote critical-thinking and accountability with your new hire programThis 90-minute presentation will help organizations plan effective orientation programs that meet the needs of their diverse workforce. Our expert speakers will provide field-tested strategies for competency-based orientations that engage new hires. You’ll receive customizable tools you can put to use in your facility today.

At the conclusion of this program, listeners will be able to:

• Design an effective orientation program
• Orient new graduate nurses, experienced nurses, and foreign-educated nurses
• Evaluate effectiveness and outcomes of your orientation program
• Create a culture of accountability with your orientation program

Speaker:
Debbie Buchwach, MSN, RN-BC, is an education consultant in the Center for Learning and Change Management at the Oregon Health & Science University Hospital in Portland, OR. Buchwach develops curricula for new employee orientation, preceptor training, new graduate nurse transitions, charge nurses, nursing leadership, and change management. She is the coauthor of Nursing Orientation Program Builder.

Diana Swihart, PhD, DMin, MSN, CS, RN-BC, is the ANCC Magnet Recognition Program®* director at the Bay Pines (FL) VA Healthcare System. She is the author of Nurse Preceptor Program Builder: Tools for a Successful Preceptor Program, and contributed to Nursing Orientation Program Builder.