Case Management Newsletters

This newsletter offers case studies, best practices, and how-to analysis to help case managers move patients through the care continuum efficiently and safely.

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Case Management Monthly

Issue 12, December 1, 2007 - VIEW THE FULL ISSUE

• Resolving conflict between healthcare professionals

  "Healthcare professionals have estimated that more than 50% of their workday is spent dealing with...

• Getting more from physician advisors

  Physician advisors (PA) work closely with case management teams, playing a fundamental role in...

• Your questions: Case management models

  The Center for Case Management's Karen Zander, RN, MS, CMAC, FAAN, and Shawna Kates LSW, MSW, MBA...

Issue 11, November 1, 2007 - VIEW THE FULL ISSUE

• Waiting for more than 30 minutes? We'll send you to the movies

  For years, Domino's Pizza had a 30-minute guarantee: Order a pizza to be delivered, and if it's not...

• No denying it: Managing appeals takes collaborative effort

  Like many hospitals, West Virginia University Hospital (WVUH) in Morgantown had a way of tracking...

• Peace of mind: Observation expert clarifies important questions and scenarios

  Editor's note: Check out some of the questions that were asked by your peers during HCPro's...

Issue 10, October 1, 2007 - VIEW THE FULL ISSUE

• On-time departure: Discharge by appointment offers predictable scheduling

  Most new directors of case management spend their first couple of days on the job introducing...

• CMS answers your 'Important Message' questions

  CMS' "Important Message from Medicare and Notification of Hospital Discharge Appeal Rights" went...

• Buzzers, bingo, and board games: Inside one facility's creative competency training program

  When it comes to case management competency training, you don't expect to hear the word "exciting...

• Case managers in the ED: How to structure a program

  Editor's note: The following is adapted from the book Emergency Department Case Management...

Issue 9, September 1, 2007 - VIEW THE FULL ISSUE

• Communication key in case management departments

  "For the times they are a-changin'," sang Bob Dylan in 1964. For the case management work force...

• 'Joint School' prepares patients for home, reduces LOS

  Davis Memorial Hospital (DMH), a 99-bed facility in Elkins, WV, has a busy OR schedule for both...

• Patient throughput: Determine the severity of your problem and identify realistic solutions

  Poor patient throughput is common in hospitals throughout the country. Large and small, rural and...

Issue 8, August 1, 2007 - VIEW THE FULL ISSUE

• Developing a CM internship program

  How do you take novices from inside or outside the hospital and turn them into skilled case...

• Improving quality through ED case management

  Editor's note: The following is an excerpt from a new book Emergency Department Case Management...

• Discharge appeal rights: Are your systems in place?

  CMS' "Important Message from Medicare and Notification of Hospital Discharge Appeal Rights" went...

Issue 7, July 1, 2007 - VIEW THE FULL ISSUE

• Managing complex alcohol-withdrawal patients

  A few years ago, SJMH, a 529-bed, community-based teaching hospital in Ann Arbor, MI, was losing...

• Resolve bottlenecks by improving the discharge process

  People often point to long wait times in the ED as the source of bottlenecks in the patient care...

Issue 6, June 1, 2007 - VIEW THE FULL ISSUE

• There's something about Thomas: One hospital shares its staffing secrets

  What do Southwest Airlines, UPS, and Thomas Hospital in Fairhope, AL, all have in common? They all...

• Strategies for starting and strengthening ED case management programs

  As EDs across the country continue to experience extreme backup, sky-high wait times, increased...

• Maximizing reimbursement through concurrent coding

  Maximizing reimbursement is one of the most important responsibilities in a case manager's job...

Issue 5, May 1, 2007 - VIEW THE FULL ISSUE

• A ticket to ride: Experimental whiteboards prepare patients for discharge

  Going home is perhaps the most welcomed, appreciated, and greatly anticipated event in a hospital...

• Establishing effective relationships between case managers and social workers

  Picture an ideal case management department: Case managers and social workers are valued equally...

Issue 4, April 1, 2007 - VIEW THE FULL ISSUE

• Caught in the nick of time: Strategies for discharging patients by noon

  Every morning, many hospitals across the country find themselves in the same situation: It's 11...

• Not-for-profit group exploring technological tool to fix problems with ED volume

  Fact: Many people who do not have a primary care physician (PCP) use hospital EDs for nonemergent...

Issue 3, March 1, 2007 - VIEW THE FULL ISSUE

• Open house: An inside look at a DRG case management model

  Examining whether a case management model is current and best meeting the needs of a hospital and...

• Changing the facts of life in the ED

  One by one, the case managers, social workers, phy-sicians, and even the administrators started to...

• Organizations look to existing work force to improve clinical documentation

  Editor's note: The following article reports on the results of two HCPro, Inc., surveys that asked...

Issue 2, February 1, 2007 - VIEW THE FULL ISSUE

• Case managers: Looking for resources in all the right places

  Although case managers are acutely aware of the rising number of people without health insurance...

• The road not taken: One CA hospital discovers a faster way to provide DME

  Has the following scenario ever happened to you? During a discharge, you call a DME company and...

Issue 1, January 1, 2007 - VIEW THE FULL ISSUE

• New Year's resolution: Chill out!

  In the weeks leading up to the Case Management Society of America's (CMSA) annual conference in...

• New Year's resolution: Chill out!

  In the weeks leading up to the Case Management Society of America's (CMSA) annual conference in...

• Go with the flow: New patient flow coordinators help Pennsylvania ED save minute

  A couple of years ago, Gregory Smolin, DO, traveled to Washington, DC, with the American College of...