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Patient Safety Quality Monthly

Sharon Courage, MPH, RN, Vice President of Hospital Services, and other subject matter experts, share their views monthly with quality and patient safety professionals on hospital performance improvement, culture of safety/high reliability, patient safety/error reduction, risk management and case management.

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Patient Safety Quality Monthly

Issue 10, October 16, 2009

• Zero-Tolerance Rules: Can they work?

  This month there was an interesting article in The New York Times about a 6-year-old boy who was...

Issue 9, September 24, 2009

• Leadership Sentinel Event Advisory

  Last month, The Joint Commission issued a Sentinel Event Alert titled “Leadership Commitment...

Issue 8, August 26, 2009

• Policies, Procedures & Competencies - Oh My!

  “In our organization, we use policies and procedures as interchangeable words; they are just...

Issue 7, July 16, 2009

• Getting Improvement Projects Done!

  If you are like most organizations, a key weak point in your performance improvement/patient safety...

Issue 6, June 12, 2009

• Adding Effective Change Management to your Quality & Patient Safety Toolbox

  The old adage “Out of the frying pan and into the fire” is really discussing change...

Issue 5, May 14, 2009

• Become best friends with your CFO to improve quality & patient safety

  Last month we talked about the first of the three key areas that are vital to consider adding to...

Issue 4, April 21, 2009

• Rapidly get your process management activities underway and under control

  Last month, we talked about three key areas to consider adding to your plan for improving quality...

Issue 3, March 12, 2009

• A Plan for Safety, Quality, and Performance Improvement in a Declining Economy

  The financial news just keeps bearing down on us. Fortunately, healthcare is not getting buffeted...

Issue 2, February 12, 2009

• Using ’Big-Deal Events’ to Help Us Learn

  Moving your organization from simply reacting to errors to proactively preventing errors is a key...

Issue 1, January 15, 2009

• Costs of Poor Quality

  I was just going through some of the research I did a few years ago on the costs of poor quality...