Editor’s note: The following is a preview of a story that will run in the November edition of Patient Access Advisor. It is authored by Florence Davis, is the director of Patient Access at Children’s Healthcare of Atlanta, a 489-bed pediatric health system. At Children’s Healthcare of Atlanta, with 489 beds in three campuses and 15 neighborhood locations, we saw a big opportunity to get proof of all communication exchanges from scheduling, pre-registration, pre-certifications, authorizations, notifications and verification of eligibility via e-mail, fax or phone call. As in many hospitals, our staff members use a variety of methods such as phone, fax, and web to communicate with physicians and payers, obtaining eligibility, benefit, and authorization information.