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  Patient Access Weekly Advisor Patient Access Weekly Advisor 
SUBSCRIBE  (it's free!) ARCHIVE
 

PAWA offers best-practice tips from access professionals across the country who have found success with innovative approaches to problems. PAWA will also include a timely news brief to help you fine-tune processes and develop solutions for ongoing problems, such as collecting more money upfront and determining deductibles on high-deductible health plans.


August 20, 2008   (Volume 1, Issue 64)
 
SNEAK PEEK: Customer service recognized at Skagit Valley Hospital
Editor’s note: The following is a sneak peek of a story that will appear in the October issue of Patient Access Advisor, the 12-page newsletter of the Patient Access Resource Center.   Thanks to the leadership of Michele Hill, the patient access department at Skagit Valley Hospital in Mount Vernon, WA, has improved to a 97-98% accuracy rate and revamped its entire customer service initiative.
 
ADVISOR'S TIP: Interview candidates twice
Editor’s note: The following tip is provided by Michael S. Friedberg, FACHE, CHAM, Director of Patient Access Services of Apollo Health Street in Bloomfield, N.J. Friedberg is a member of Patient Access Advisor’s Advisory Board.
 
BENCHMARK HELP: Send us your thoughts
Need to know how you measure against your patient access colleagues? Want to know if your results are on pace with industry standards? The Patient Access Resource Center is researching upcoming benchmarking report topics, and we need your help.
 

Other recently-published articles from Patient Access Weekly Advisor:

NEWS: Medicare trust fund may shrink faster
2008 patient access success
What’s new on PARC?
NEWS: Unapproved drugs still sold
PATIENT ACCESS GOALS: Coping with a major remodel
CMS UPDATE: CMS rescinds and replaces previous transmittal on Medicare deductible, coinsurance, and premium rates for 2009
BENCHMARK REPORT: Registration accuracy rates
NEWS: Patients don’t understand Medicare coverage gap
RAC UPDATE: CMS RAC Open Door forum
2008 SUCCESS: One patient access manager’s highlights
What’s new on PARC?
SNEAK PEEK: Be prepared for ABN changes
BENCHMARK REPORT: Registration accuracy rates
2008 SUCCESS: One patient access manager’s highlights
BENCHMARK REPORT: Registration accuracy rates

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