Find a training tool to help your staff with the MSP questionnaire.

The House voted last Wednesday to stop the Bush administration from cutting federal spending on Medicaid by $13 billion over the next five years, the Washington Post reports.

In an age of competitive healthcare in which patients shop more than they ever have, some access managers may have already addressed cost estimates; now, with the new ABN, they all have to address it.

But what if the price for a service is not on an access representative's "cheat sheet"?

lthough it took two years to finish, for Cathy Pallozzi, CHAM, CCS, director of patient access at Albany (NY) Medical Center and her team of access managers, constructing a new, comprehensive policy and procedure manual was worth the wait.

The process involved all access managers, a quality and development manager, and an administrative coordinator. And, of course, it included the access staff members.