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| Health Information Compliance Insider |
| August 2008 |
| Train patient access staff members on HIPAA |
| Editor's note: The following article is the fourth of five in a series about effectively training specific groups of staff members on HIPAA privacy and security compliance.
Your patient access staff members are often the first to greet your patients. They serve an important role in providing excellent customer service and ensuring patient satisfaction for repeat business. But their responsibilities don't end there.
Registration staff members are also often the first to encounter sensitive demographic, insurance, billing, and clinical patient information. Educating them on HIPAA privacy and security compliance is essential. |
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