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| Ambulatory Quality and Compliance Insider |
| June 2008 |
| Strategies for mastering the basics of benchmarking |
| Editor's note: The following is an excerpt from Benchmarking Basics: A Resource Guide for Healthcare Managers, by Cynthia Barnard, published by HCPro.
One meaning of benchmark is "to measure consistently, with the same methodology." This traditional meaning is tremendously important today, and failure to recognize this is one of the great pitfalls in benchmarking.
A second meaning of benchmark focuses on the reference point. It can be a verb, meaning "to compare to the best," or a noun, meaning "to be the best." For example, many people may agree that The Ritz Hotel is the pinnacle of service, the benchmark to which other services may be compared. |
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