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| Case Management Monthly |
| June 2008 |
| Steps for starting an ED case management program |
| Having a case management program in the ED can help alleviate capacity issues, ensure CMS compliance, decrease denials, and promote professional collaboration to improve satisfaction and clinical outcomes.
Knowing where to begin when implementing a case management program can be a challenge, as is knowing how to maintain one. In the March 27 HCPro audioconference, "Implementing ED Case Management: How to Select Your Process, Combat Challenges, and Get Results," Karen Zander, RN, MS, CMAC, FAAN, principal and co-owner of The Center for Case Management, Inc., in Natick, MA, and Ricki Stajer, RN, MA, CPHQ, administrator of care management at Presbyterian Intercommunity Hospital in Whittier, CA, discussed steps to implement a case management program in the ED and how to avoid common obstacles. |
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