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| Quality Improvement Report |
| May 2008 |
| Experts: HCAHPS release will improve patient care |
| The release of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores may have caused angst among some hospitals, but experts say the heightened focus on patient satisfaction will ultimately improve patient safety, advance patient-centered care, and lead to better clinical outcomes.
"They're very much aligned," says James Conway, MS, senior vice president of the Institute for Healthcare Improvement. "I don't think you're going to see an organization that is delivering an exceptional patient experience and providing clinically poor care. And you're not going to find an organization that has very aggravated staffs delivering an exceptional patient experience." |
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