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| The Staff Educator |
| January 2008 |
| When your patients are seeing red |
| Editor's note: The following is adapted from HCPro's new book Stressed Out About Difficult Patients, by Joan Monchak Lorenz, MSN, APRN, BC. To purchase this book or any other from our library, visit www.hcmarketplace.com.
Everyone encounters angry people. And everyone gets angry from time to time; patients get angry; nurses get angry; everyone "loses his or her cool."
It may be uncomfortable to handle anger, but it is a necessary task. And dealing with anger or other emotions can often strengthen and enrich a relationship. |
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