When Community Health and Counseling Services (CHCS) assigned her the title of chief privacy officer in 2003, Rhonda Edgecomb, RHIT, CHP, welcomed several additional responsibilities.

Among them was the daunting task of training more than 1,000 employees at more than 40 offices across Maine from the base office in Bangor. Overnight, Edgecomb morphed into what she calls “the HIPAA Queen”—ruler of all things related to privacy and security.

But what she didn’t realize was that she’d also have to become Billy Crystal or Robin Williams—a comedian talented enough to make the driest training material captivating.

Editor’s note: This article was excerpted from the June issue of Health Information Compliance Insider. For more information or to purchase a copy for $10, visit www.hcpro.com/content/210664.cfm.