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Involve staff in process to improve critical test results policies
Briefings on The Joint Commission, January 1, 2008
Knowing just what the "critical" part of critical test results is can be an ongoing battle between physicians and nursing staff members. The result-too many calls, frustration, and tension among staff members-can deteriorate both communication and quality of care. Sid Peterson Memorial Hospital (SPMH) in Kerrville, TX, has taken steps to streamline and improve its critical test results policies and has seen key improvements as a result.
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