Quality & Patient Safety

Quality & Patient Safety Articles by Topic: Patient Satisfaction

Dancing with HCAHPS data

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 11, November 1, 2009

    Renowned businessman Lee Iacocca once said, “You can use the fanciest computers to gather the...

Patients want more access to physicians via e-mail, possibly social media

  • Patient Safety Monitor Alert, Issue 36, September 9, 2009

    Patients want more convenient access to their physicians, and that increasingly means communication...

New Jersey law makes hospital errors more transparent to public

  • Patient Safety Monitor Alert, Issue 35, September 2, 2009

    New Jersey joins a list of states that by law requires hospitals to provide information about...

Link between patient satisfaction, intensity of care discussed

  • Patient Safety Monitor Alert, Issue 31, August 5, 2009

    Patients wanting to compare hospitals have a new outlet to do so: the same place where one might go...

Keeping the hospital’s smallest patients safe

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 7, July 1, 2009

    For babies born prematurely, even the noise generated from a normal conversation can be too loud...

Patients waiting longer to see primary care physicians, specialists

  • Patient Safety Monitor Alert, Issue 23, June 10, 2009

    A new study done by Meritt Hawkins and Associates shows that wait times are growing rapidly for...

Media technology used more frequently as means of marketing for healthcare facilities

  • Patient Safety Monitor Alert, Issue 21, May 27, 2009

    Until recently, it would have been unheard of to broadcast live an operation on the brain. Social...

Evidence-based hospital design: Coming to a hospital near you

  • Patient Safety Monitor Alert, Issue 20, May 20, 2009

    Most brand new hospitals being built today take evidence-based hospital design into account, and...

Uniforms by color: Can they aid in caregiver identification?

  • Patient Safety Monitor Alert, Issue 19, May 13, 2009

    some hospitals are turning to color-coded uniforms, most often scrubs, for each different type of...

Briefings on Patient Safety May 2009

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 5, May 1, 2009

    This issue covers how HCAHPS has changed for 2009 and how facilities can boost their HCAHPS scores...

CMS clarifies oversight of HCAHPS in 2009, releases updated scores

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 5, May 1, 2009

    CMS released its fifth quarterly update of patient satisfaction data March 26, one year after the...

University group attempts to redesign hospital gown

  • Patient Safety Monitor Alert, Issue 16, April 22, 2009

    Researchers at North Carolina State University are embarking on redesigning the typical hospital...

AHA supports 80-hour standard for residents, offers suggestions

  • Patient Safety Monitor Alert, Issue 16, April 22, 2009

    The American Hospital Association (AHA) voiced support of the American Council for Graduate Medical...

Malaysian private hospitals required to implement safe treatment plan

  • Patient Safety Monitor: Global Edition, Issue 7, April 14, 2009

    Beginning this year, Malaysia’s Health Ministry will implement the "Incident Reporting...

Australia: Medical histories leaked on the internet

  • Patient Safety Monitor: Global Edition, Issue 6, March 31, 2009

    One of Queensland's biggest pathology labs has suffered a breach in privacy, affecting the lives of...

European Patient Safety meeting held by Pharmacy Regulators

  • Patient Safety Monitor: Global Edition, Issue 6, March 17, 2009

    The meeting of the Healthcare Professionals Crossing Borders (HPCB) was held by the Pharmaceutical...

CMS to conduct a "dry run" of nine patient safety and quality indicators

  • Patient Safety Monitor Alert, Issue 9, March 4, 2009

    Hospitals that participate in the Reporting Hospital Quality Data for Annual Payment Update...

Philadelphia-area cancer center focusing on care of survivors

  • Patient Safety Monitor Alert, Issue 5, February 4, 2009

    Although care of cancer patients is often thought to include rounds of radiation and chemotherapy...

Joint Commission to offer patient satisfaction data on its Quality Check Web site

  • Patient Safety Monitor Alert, Issue 3, January 21, 2009

    The Joint Commission is offering another way for consumers to compare data about hospitals through...

Study: Quality reporting services rank same hospitals differently

  • Patient Safety Monitor Alert, Issue 2, January 14, 2009

    A study in the November/December Health Affairs shows that although many quality reporting...

Pennsylvania health system improves patient flow and waiting time

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 1, January 1, 2009

    At Heritage Valley Health System (HVHS) in Beaver, PA, patient flow was a major concern, as it has...

Cleveland Clinic begins pilot for electronic health records service out of patients’ homes

  • Patient Safety Monitor Alert, Issue 47, November 19, 2008

    On November 5, Cleveland Clinic began the 90-day pilot for MyChart, an electronic health record...

ER patients given a longer estimated wait time prove to be more satisfied

  • Patient Safety Monitor Alert, Issue 45, November 5, 2008

    A Michigan emergency room (ER) tested the idea that patients would be happier waiting for care if...

Study: Pain not being adequately treated for 33% of patients

  • Patient Safety Monitor Alert, Issue 45, November 5, 2008

    A Harvard School of Public Health study shows that one third of all patients think their pain is...

Family-activated RRTs stress involvement

  • Patient Safety Monitor (Briefings on Patient Safety), Issue 11, November 1, 2008

    Hospitals are rolling out family-activated rapid response teams (RRT) in conjunction with the...

UK: New Web site rates hospitals

  • Patient Safety Monitor: Global Edition, Issue 22, October 28, 2008

    The National Health Service (NHS) has created a plan to post patient comments about NHS hospitals...

Canada: Toronto hospital cuts death rate in half

  • Patient Safety Monitor: Global Edition, Issue 22, October 28, 2008

    Scarborough Hospital, Canada's largest urban community hospital, has turned around its reputation...