Quality & Patient Safety

Quality & Patient Safety Articles by Topic: Patient Satisfaction

Patient-reported data hold potential for healthcare organizations

  • Patient Safety Monitor Insider, Issue 45, November 6, 2012

    Patient-reported data can assist with managing care and improving outcomes, but only if it is...

Blog spotlight: Constant contact: Will a text message really keep a patient healthy?

  • Patient Safety Monitor Insider, Issue 42, October 16, 2012

    A survey of 1,001 adults across the U.S. found that many patients expect text messages, emails, and...

CT scans diagnose patients with chest pain sooner

  • Patient Safety Monitor Insider, Issue 31, July 31, 2012

    Use of a coronary computed tomography angiography (CCTA) in the emergency room can help physicians...

U.S. News & World Report Best Hospitals list shifts methodology

  • Patient Safety Monitor Insider, Issue 29, July 17, 2012

    Consumers, payers, and providers have yet another tool to rank hospital quality with the updated...

Editor’s pick: Making Your Data Work: Tools and templates for effective analysis

  • Patient Safety Monitor Insider, Issue 26, June 27, 2012

    The Joint Commission, state agencies, and others are demanding solid data proving increased patient...

Blog spotlight: Is power of the people a good thing in healthcare?

  • Patient Safety Monitor Insider, Issue 25, June 20, 2012

    More and more, hospitals are being publicly rated by the patient. Plenty of websites cater to this...

$825,000 in fines for California hospitals

  • Patient Safety Monitor Insider, Issue 23, June 6, 2012

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Drug shortages lead to patient safety concerns

  • Patient Safety Monitor Insider, Issue 23, June 6, 2012

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Blog spotlight: Involving patients to improve quality

  • Patient Safety Monitor Insider, Issue 22, May 30, 2012

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Consultations with nurse practitioners improves quality of patient care

  • Patient Safety Monitor Insider, Issue 22, May 30, 2012

    Researchers with the Mayo Clinic found that a consultative visit between a nurse practitioner and a...

Editor’s pick: Medical Interpreter Programs: Meet the Needs of Your Patient Population

  • Patient Safety Monitor Insider, Issue 22, May 30, 2012

    Meet the language needs of your community and comply with new Joint Commission patient-centered...

Blog spotlight: Perception versus practice in quality of care

  • Patient Safety Monitor Insider, Issue 21, May 23, 2012

    Patients' perceived quality of care varied greatly from the actual quality of care as defined by...

ED wait time measures show wide variations

  • Patient Safety Monitor Insider, Issue 19, May 9, 2012

    Hospital Compare, run by the U.S. Department of Health and Human Services, now features two...

ICU hospitalists lead to quality improvement

  • Patient Safety Monitor Insider, Issue 18, May 2, 2012

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April issue of newsletter now available!

  • Patient Safety Monitor Insider, Issue 15, April 11, 2012

    The April issue of Patient Safety Monitor Journal (formerly Briefings on Patient Safety) has been...

Unconscious racial bias among physicians results in lower patient satisfaction

  • Patient Safety Monitor Insider, Issue 14, April 4, 2012

    Physicians with an unconscious racial bias spoke slowly and dominated conversations with...

Hospitals question Medicare assessments of quality

  • Patient Safety Monitor Insider, Issue 7, February 15, 2012

    Medicare identified many teaching hospitals across the country as having a substantially higher...

CMS expands Hospital Compare data

  • Patient Safety Monitor Insider, Issue 32, August 10, 2011

    Federal health officials have announced that they have expanded the HospitalCompare website, making...

Large academic health systems not necessarily better at HAI prevention

  • Patient Safety Monitor Insider, Issue 23, June 8, 2011

    Consumer Reports recently studied 61 health systems with at least five hospitals that publicly...

Health reform's effect on patient safety

  • Patient Safety Monitor, Issue 9, September 1, 2010

    I was always certain that my career in patient safety would be in the delivery sector, in health...

From the Patient Safety Monitor Blog: Press Ganey Report finds ED wait times increase

  • Patient Safety Monitor Insider, Issue 32, August 11, 2010

    Press Ganey's 2010 Emergency Department Pulse Report: Patient Perspectives on American Health Care...

Editor’s Pick of the Week: National Patient Safety Goals Q & A e-book

  • Patient Safety Monitor Insider, Issue 31, August 4, 2010

    The NPSGs are complex. Let us simplify. Top healthcare experts present their analysis of...

Indiana hospital involves patients and family in shift change bedside report

  • Patient Safety Monitor, Issue 8, August 1, 2010

    Until 2007, nurses at Riley Hospital for Children in Indianapolis relied on traditional shift...

From the Patient Safety Monitor Blog: Family-centered rounds most prevalent

  • Patient Safety Monitor Insider, Issue 27, July 7, 2010

    A study published in the recent issue of Pediatrics finds that 44% of pediatric hospitalists...

Briefings on Patient Safety July 2010

  • Patient Safety Monitor, Issue 7, July 1, 2010

    The July issue contains the following stories: Maryland program provides road map for...

From the Patient Safety Monitor Blog: Noise levels can be hazardous to patient safety

  • Patient Safety Monitor Insider, Issue 22, June 2, 2010

    Hospitals are noisy places, and the increase in technology-based care has only added to the volume...

Briefings on Patient Safety June 2010

  • Patient Safety Monitor, Issue 6, June 1, 2010

    This issue contains articles about the ANCC's Magnet Recognition Program and how it has an effect...

Illinois hospital stays restraint free for five years

  • Patient Safety Monitor, Issue 6, June 1, 2010

    The Cancer Treatment Centers (CTC) of America at Midwestern Regional Medical Center in Zion, IL...

Study: Trend shows fall-related hospitalizations in elderly are increasing

  • Patient Safety Monitor Insider, Issue 21, May 26, 2010

    As the world's population of elderly people grows, so does the rate of fall-related hospital...

From the Patient Safety Monitor Blog: Hospital culture report shows gains, areas for improvement

  • Patient Safety Monitor Insider, Issue 18, May 5, 2010

    The Agency for Healthcare Research and Quality (AHRQ) released a snapshot of the nation’s...

President Obama asks HHS to ensure that patients have right to receive visitors of their choice

  • Patient Safety Monitor Insider, Issue 16, April 21, 2010

    President Obama issued a memorandum last week to Kathleen Sebelius, Secretary of Health and Human...

2009 Leapfrog Hospital Survey: Quality improvement a challenge, waste rampant

  • Patient Safety Monitor Insider, Issue 15, April 14, 2010

    The release of the 2009 Leapfrog Hospital Survey finds that fewer than 50% of hospitals are...

Latest issue of Briefings on Patient Safety available through Patient Safety Monitor

  • Patient Safety Monitor Insider, Issue 9, March 3, 2010

    The March issue of Briefings on Patient Safety has been posted to the Patient Safety Monitor. This...

Study: Trained interpreters improve communication between patients and providers

  • Patient Safety Monitor Insider, Issue 9, March 3, 2010

    A study from Mathematica Policy Research, a non-partisan survey team, has found that trained...

Briefings on Patient Safety March 2010

  • Patient Safety Monitor, Issue 3, March 1, 2010

    This issue contains articles about medical interpreter certification, patient safety awareness...

Patient Safety Awareness Week gives facilities opportunity to train staff members, engage patients in safety issues

  • Patient Safety Monitor, Issue 3, March 1, 2010

    Since 2002, the National Patient Safety Foundation (NPSF) has sponsored Patient Safety Awareness...

From the Patient Safety Monitor Blog: QUEST, now in second year, aims to improve healthcare

  • Patient Safety Monitor Insider, Issue 6, February 10, 2010

    Although healthcare reform seems to have hit a standstill, there are many quality improvement...

Ohio hospital keeps TABS on patients

  • Patient Safety Monitor, Issue 2, February 1, 2010

    In October 2008, staff members at Riverside Methodist Hospital (RMH) in Columbus, OH, approached...

Briefings on Patient Safety, February 2010

  • Patient Safety Monitor, Issue 2, February 1, 2010

    This issue of Briefings on Patient Safety has articles about the Institute for Healthcare...

Including family members in rounds can benefit patients, care team

  • Patient Safety Monitor Insider, Issue 48, December 2, 2009

    Involving families in patients' care can improve family satisfaction as well as the standard of...

Press Ganey report: Patient satisfaction increasing across the country

  • Patient Safety Monitor Insider, Issue 46, November 18, 2009

    Patient satisfaction is on the rise, according to Press Ganey's annual Hospital Pulse Report. The...

Dancing with HCAHPS data

  • Patient Safety Monitor, Issue 11, November 1, 2009

    Renowned businessman Lee Iacocca once said, “You can use the fanciest computers to gather the...

Patients want more access to physicians via e-mail, possibly social media

  • Patient Safety Monitor Insider, Issue 36, September 9, 2009

    Patients want more convenient access to their physicians, and that increasingly means communication...

New Jersey law makes hospital errors more transparent to public

  • Patient Safety Monitor Insider, Issue 35, September 2, 2009

    New Jersey joins a list of states that by law requires hospitals to provide information about...

Link between patient satisfaction, intensity of care discussed

  • Patient Safety Monitor Insider, Issue 31, August 5, 2009

    Patients wanting to compare hospitals have a new outlet to do so: the same place where one might go...

Keeping the hospital’s smallest patients safe

  • Patient Safety Monitor, Issue 7, July 1, 2009

    For babies born prematurely, even the noise generated from a normal conversation can be too loud...

Patients waiting longer to see primary care physicians, specialists

  • Patient Safety Monitor Insider, Issue 23, June 10, 2009

    A new study done by Meritt Hawkins and Associates shows that wait times are growing rapidly for...

Media technology used more frequently as means of marketing for healthcare facilities

  • Patient Safety Monitor Insider, Issue 21, May 27, 2009

    Until recently, it would have been unheard of to broadcast live an operation on the brain. Social...

Evidence-based hospital design: Coming to a hospital near you

  • Patient Safety Monitor Insider, Issue 20, May 20, 2009

    Most brand new hospitals being built today take evidence-based hospital design into account, and...

Uniforms by color: Can they aid in caregiver identification?

  • Patient Safety Monitor Insider, Issue 19, May 13, 2009

    some hospitals are turning to color-coded uniforms, most often scrubs, for each different type of...

Briefings on Patient Safety May 2009

  • Patient Safety Monitor, Issue 5, May 1, 2009

    This issue covers how HCAHPS has changed for 2009 and how facilities can boost their HCAHPS scores...

CMS clarifies oversight of HCAHPS in 2009, releases updated scores

  • Patient Safety Monitor, Issue 5, May 1, 2009

    CMS released its fifth quarterly update of patient satisfaction data March 26, one year after the...

University group attempts to redesign hospital gown

  • Patient Safety Monitor Insider, Issue 16, April 22, 2009

    Researchers at North Carolina State University are embarking on redesigning the typical hospital...

AHA supports 80-hour standard for residents, offers suggestions

  • Patient Safety Monitor Insider, Issue 16, April 22, 2009

    The American Hospital Association (AHA) voiced support of the American Council for Graduate Medical...

Malaysian private hospitals required to implement safe treatment plan

  • Patient Safety Monitor: Global Edition, Issue 7, April 14, 2009

    Beginning this year, Malaysia’s Health Ministry will implement the "Incident Reporting...

Australia: Medical histories leaked on the internet

  • Patient Safety Monitor: Global Edition, Issue 6, March 31, 2009

    One of Queensland's biggest pathology labs has suffered a breach in privacy, affecting the lives of...

European Patient Safety meeting held by Pharmacy Regulators

  • Patient Safety Monitor: Global Edition, Issue 6, March 17, 2009

    The meeting of the Healthcare Professionals Crossing Borders (HPCB) was held by the Pharmaceutical...

CMS to conduct a "dry run" of nine patient safety and quality indicators

  • Patient Safety Monitor Insider, Issue 9, March 4, 2009

    Hospitals that participate in the Reporting Hospital Quality Data for Annual Payment Update...

Philadelphia-area cancer center focusing on care of survivors

  • Patient Safety Monitor Insider, Issue 5, February 4, 2009

    Although care of cancer patients is often thought to include rounds of radiation and chemotherapy...

Joint Commission to offer patient satisfaction data on its Quality Check Web site

  • Patient Safety Monitor Insider, Issue 3, January 21, 2009

    The Joint Commission is offering another way for consumers to compare data about hospitals through...

Study: Quality reporting services rank same hospitals differently

  • Patient Safety Monitor Insider, Issue 2, January 14, 2009

    A study in the November/December Health Affairs shows that although many quality reporting...

Pennsylvania health system improves patient flow and waiting time

  • Patient Safety Monitor, Issue 1, January 1, 2009

    At Heritage Valley Health System (HVHS) in Beaver, PA, patient flow was a major concern, as it has...

Cleveland Clinic begins pilot for electronic health records service out of patients’ homes

  • Patient Safety Monitor Insider, Issue 47, November 19, 2008

    On November 5, Cleveland Clinic began the 90-day pilot for MyChart, an electronic health record...

ER patients given a longer estimated wait time prove to be more satisfied

  • Patient Safety Monitor Insider, Issue 45, November 5, 2008

    A Michigan emergency room (ER) tested the idea that patients would be happier waiting for care if...

Study: Pain not being adequately treated for 33% of patients

  • Patient Safety Monitor Insider, Issue 45, November 5, 2008

    A Harvard School of Public Health study shows that one third of all patients think their pain is...

Family-activated RRTs stress involvement

  • Patient Safety Monitor, Issue 11, November 1, 2008

    Hospitals are rolling out family-activated rapid response teams (RRT) in conjunction with the...

UK: New Web site rates hospitals

  • Patient Safety Monitor: Global Edition, Issue 22, October 28, 2008

    The National Health Service (NHS) has created a plan to post patient comments about NHS hospitals...

Canada: Toronto hospital cuts death rate in half

  • Patient Safety Monitor: Global Edition, Issue 22, October 28, 2008

    Scarborough Hospital, Canada's largest urban community hospital, has turned around its reputation...