Revenue Cycle

Revenue Cycle Articles by Topic: Patient Access

Benchmarking in patient access

  • Patient Access Weekly Advisor, Issue 41, October 19, 2011

    These days, it seems all patient access departments are ramping up efforts to be accurate...

New CMS dashboard the start of more health costs, quality transparency

  • Patient Access Weekly Advisor, Issue 13, April 14, 2010

    The new site is one of the Department of Health and Human Services' efforts in response to the...

Medicare Secondary Payer tip: Use the form optionally

  • Patient Access Weekly Advisor, Issue 13, April 14, 2010

    “Providers may use this as a guide to help identify other payers that may be primary to...

New posts on PARC this week!

  • Patient Access Weekly Advisor, Issue 13, April 14, 2010

    New posts on PARC this week!

Finding success in the RAC discussion period

  • Patient Access Weekly Advisor, Issue 12, April 7, 2010

    Since the implementation of the permanent RAC program, providers may not be taking full advantage...

Four days and off you go: Day 4

  • Patient Access Weekly Advisor, Issue 12, April 7, 2010

    The first order of business on the final training day is a 300-minute review. All information and...

Sneak peek: Interpreters help overcome linguistic and cultural barriers

  • Patient Access Weekly Advisor, Issue 11, March 31, 2010

    Sneak peek: Interpreters help overcome linguistic and cultural barriers

Four days and off you go: Day 3

  • Patient Access Weekly Advisor, Issue 11, March 31, 2010

    At the start of the third day, basic concepts in Pathways Healthcare Scheduling, Boca Raton’s...

State AGs stepping up HITECH enforcement

  • Patient Access Weekly Advisor, Issue 11, March 31, 2010

    Blumenthal’s office confirmed in a statement Monday that it is pursuing a case involving...

Four days and off you go: Day 2

  • Patient Access Weekly Advisor, Issue 10, March 24, 2010

    “[Our new hires are] off the streets working at public supermarkets,” says Michele...

Four days and off you go: Day 1

  • Patient Access Weekly Advisor, Issue 9, March 17, 2010

    During the following 30 minutes, managers give an introduction to EMTALA. Boca Raton management...

ACMA takes second Important Message for Medicare concerns to CMS

  • Patient Access Weekly Advisor, Issue 9, March 17, 2010

    American Case Management Association (ACMA) CEO Greg Cunningham met with CMS officials recently to...

Patients have more control over end of life with new document

  • Patient Access Weekly Advisor, Issue 9, March 16, 2010

    Minnesota’s largest healthcare organizations are working toward adopting a new medical...

Pre-registering on all surgeries/procedures

  • Patient Access Weekly Advisor, Issue 8, March 10, 2010

    I am interested in whether any other facilities are successful in doing this, and, if so, how do...

House approves elimination of health insurers' anti-trust exemption

  • Patient Access Weekly Advisor, Issue 8, March 3, 2010

    The U.S. House of Representatives voted 406–19 in favor of eliminating the antitrust...

Recent RAC activity

  • Patient Access Weekly Advisor, Issue 8, March 3, 2010

    Connolly Healthcare, HealthDataInsights, CGI post new RAC issues.

Medicare Membership Program

  • Patient Access Weekly Advisor, Issue 8, March 3, 2010

    Get answers to your questions and Medicare compliance guidance from the experts all year...

Medicaid Integrity Contractors: We want to hear from you

  • Patient Access Weekly Advisor, Issue 7, February 24, 2010

    Has your organization undergone an audit by a Medicaid Integrity Contractor (MIC)? If so, we want...

Meeting meaningful use criteria

  • Patient Access Weekly Advisor, Issue 4, February 3, 2010

    If you are lucky enough to work in a setting that uses case management software and/or EHRs your...

Connecticut AG files historic lawsuit for HIPAA

  • Patient Access Weekly Advisor, Issue 4, January 27, 2010

    And one state, Connecticut, is already taking action. Connecticut Attorney General Richard...

Steps to consider when preparing for RACs

  • Patient Access Weekly Advisor, Issue 52, December 30, 2009

    Preparing a team to deal with RACs will better equip your organization to manage the audits.

Automatic denial of codes billed with -GA modifier

  • Patient Access Weekly Advisor, Issue 52, December 30, 2009

    We previously discussed Transmittal R1840CP implementing a new modifier and instructions for...

CMS says readmissions pilot program is working

  • Patient Access Weekly Advisor, Issue 52, December 30, 2009

    The American Case Management Association (ACMA) Public Policy Committee surveyed nearly 400 case...

Carts for bedside registration

  • Patient Access Weekly Advisor, Issue 51, December 23, 2009

    Check out this Patient Access Resource Center blog post that has your colleagues talking.

Tip: Help prepare your facility for RACs

  • Patient Access Weekly Advisor, Issue 51, December 23, 2009

    Medical necessity will compose a big part of the RAC audits, Twist says. The admitting department...

Hospital-SNF readmissions study results

  • Patient Access Weekly Advisor, Issue 51, December 23, 2009

    Results of a nine-month HCPro transition-of-care study available now on CaseManagementMentor.com

Survey: Health costs, reform a source of stress for Americans

  • Patient Access Weekly Advisor, Issue 49, December 9, 2009

    The Health Care in America survey also concluded that the healthcare reform debate is a cause of...

Flurry of HIPAA activity expected over next three months

  • Patient Access Weekly Advisor, Issue 49, December 9, 2009

    HHS, which oversees OCR, is in the process of trying to put out a fair number of rules, from what...

Region C RAC posts DRG validation issues

  • Patient Access Weekly Advisor, Issue 49, December 9, 2009

    Connolly Healthcare, the RAC for Region C, has added at least 24 DRG validation issues to its list...

Senate health reform bill expands RAC program to Medicaid, Medicare Parts C and Ds

  • Patient Access Weekly Advisor, Issue 47, November 25, 2009

    Similar to the current Medicare RAC program, the Medicaid RACs would be paid by contingency fee to...

Inpatient satisfaction growing in US

  • Patient Access Weekly Advisor, Issue 47, November 25, 2009

    The number of patients satisfied with their inpatient care has steadily risen in each of the last...

TIP: Avoid vague education on communication devices, Web sites

  • Patient Access Weekly Advisor, Issue 47, November 25, 2009

    You can protect your organization by investing in communication devices such as BlackBerry®...

CMS issues billing guidance on voluntary use of ABNs

  • Patient Access Weekly Advisor, Issue 47, November 25, 2009

    Check out this billing update to issuing ABNs.

Region D RAC posts updated audit issues, CMS issues H1N1 memo, and more

  • Patient Access Weekly Advisor, Issue 45, November 11, 2009

    On November 6, CMS issued a memo regarding recent developments to waive certain statutory and...

HINNs help with difficult cases

  • Patient Access Weekly Advisor, Issue 45, November 11, 2009

    Patients sometimes refuse to participate in the discharge planning process as a clever way to delay...

Build accountability into your Revenue Cycle

  • Patient Access Weekly Advisor, Issue 44, November 4, 2009

    It can be good to compare nationally or even regionally, but some of the best benchmarks are right...

Small healthcare entities need Red Flags the most

  • Patient Access Weekly Advisor, Issue 44, November 4, 2009

    The House of Representatives unanimously passed a bill October 22 that would exempt a healthcare...

Five last-minute tips to prepare for RACs

  • Patient Access Weekly Advisor, Issue 43, October 28, 2009

    RACs have begun auditing at this point, and providers in some states may have received their first...

Getting more out of your revenue cycle

  • Patient Access Weekly Advisor, Issue 39, September 30, 2009

    Want to get more out of your revenue cycle? Start on the front end.

Looking for information on the CHAA

  • Patient Access Weekly Advisor, Issue 39, September 30, 2009

    Your colleague needs some help on the CHAA.

Last RAC announces first issues for audits

  • Patient Access Weekly Advisor, Issue 38, September 23, 2009

    The RAC field is set.

Download your FREE on-demand MedicareFind webcast

  • Patient Access Weekly Advisor, Issue 38, September 23, 2009

    Please accept this invitation to obtain a FREE on-demand webcast of our recent MedicareFind...

Feds unsure over HIPAA enforcement practices

  • Patient Access Weekly Advisor, Issue 38, September 23, 2009

    It seemed as if they were serious about enforcement. After all, it took them less than 24 hours to...

Revenue Cycle Institute launches new Web site, posts new RAC tool

  • Patient Access Weekly Advisor, Issue 38, September 23, 2009

    We’ve gathered the latest RAC information on the CMS-approved RAC issues in each state and...

Confront, correct, counsel disruptive physicians

  • Patient Access Weekly Advisor, Issue 37, September 16, 2009

    Disruptive behavior can be caused by many factors, internal and external. The troubled physician...

What are the benefits of using whiteboards to track patient discharges?

  • Patient Access Weekly Advisor, Issue 37, September 16, 2009

    Imagine a communication tool in patient rooms that allows interaction between the patient, his or...

MACs vs. RACs: could competition mean more bad news for providers?

  • Patient Access Weekly Advisor, Issue 36, September 9, 2009

    Might there be a little friendly competition between RACs and MACs?

Region B RAC posts first set of approved audit issues

  • Patient Access Weekly Advisor, Issue 36, September 9, 2009

    CGI Federal, the RAC for Region B, has posted its first set of issues eligible for RAC audits in...

Health coverage does not protect against incurring medical debt

  • Patient Access Weekly Advisor, Issue 35, September 2, 2009

    The nation's largest state health survey was conducted by the UCLA Center for Health Policy...

Patient deportation case highlights issues with illegal alien healthcare

  • Patient Access Weekly Advisor, Issue 35, September 2, 2009

    A medical ethicist says people who are angry at a South Florida hospital for repatriating a...

Free RAC tracking tool sample

  • Patient Access Weekly Advisor, Issue 35, September 2, 2009

    Have you developed a way to manage the complex task of tracking your RAC requests and appeals? If...

Medicaid beneficiary fluctuations are leading to more costs

  • Patient Access Weekly Advisor, Issue 29, July 22, 2009

    With so many people "churning," which means dropping out and back in to the Medicaid...

CMS Releases RAC Audit Phase-in Strategy: Complex reviews to arrive as soon as August

  • Patient Access Weekly Advisor, Issue 29, July 22, 2009

    CMS released further information June 24 on its RAC Web site letting healthcare providers know when...

Hospital’s pre-registration efforts pay off in collections

  • Patient Access Weekly Advisor, Issue 28, July 15, 2009

    If you don't get them before they come in the door, you will probably see long lines in the...

Revenue Cycle Institute posts free ABN Audit Preparation tool

  • Patient Access Weekly Advisor, Issue 28, July 15, 2009

    Your patient access team would benefit from this ABN tool.  

Care Card technology improves health system’s patient flow and waiting time

  • Patient Access Weekly Advisor, Issue 27, July 8, 2009

    In 2006, this hospital implemented electronic kiosks along with a Care Card to help the...

HHS makes $40 million available to cover uninsured children

  • Patient Access Weekly Advisor, Issue 27, July 8, 2009

    This grant announcement is the first cycle of outreach funding under the new Children’s...

PARC hot topic

  • Patient Access Weekly Advisor, Issue 26, July 1, 2009

    See what they're talking about on the Patient Access Resource Center.

Key questions about an insurance exchange

  • Patient Access Weekly Advisor, Issue 26, July 1, 2009

    Supporters of the various insurance exchange programs agree that the program would provide one-stop...

Hospital’s ’what if’ scenario becomes reality

  • Patient Access Weekly Advisor, Issue 26, July 1, 2009

    Skagit Valley planned for a worst-case scenario financially. Then it happened.

MedicareFind.com launches

  • Patient Access Weekly Advisor, Issue 25, June 24, 2009

    MedicareFind is an easy-to-use Web site to help you navigate through and find Medicare-related...

Patient access leaders must remain flexible in difficult economy

  • Patient Access Weekly Advisor, Issue 25, June 24, 2009

    In tough economic times, managers are doing the work they once managed.

ED wait times drop slightly; patient satisfaction rises

  • Patient Access Weekly Advisor, Issue 25, June 24, 2009

    Patient satisfaction is rising despite growing economic woes.

Blog about patient access

  • Patient Access Weekly Advisor, Issue 22, June 17, 2009

    Come blog with us -- and your patient access colleagues.

From HFMA: Five ways leaders fail

  • Patient Access Weekly Advisor, Issue 22, June 17, 2009

    Patient access managers are always looking for new leadership advice. And here is some fresh stuff...

Red Flags Rule: Comply now, avoid lawsuit later

  • Patient Access Weekly Advisor, Issue 21, June 10, 2009

    Red Flags Rule compliance must start now.

Double-digit rate hikes projected for health plans

  • Patient Access Weekly Advisor, Issue 21, June 10, 2009

    Private healthcare plans are getting more costly. Much more costly.

Patient access teams get financially smart in a tight economy

  • Patient Access Weekly Advisor, Issue 21, June 10, 2009

    What are patient access teams doing in a recession? Getting smarter.

Our benchmarks in patient access accuracy

  • Patient Access Weekly Advisor, Issue 21, June 3, 2009

    How do you measure up against your peers in terms of registration accuracy.

Take our survey; Be part of a comprehensive look at national RAC preparedness

  • Patient Access Weekly Advisor, Issue 21, June 3, 2009

    What is your facility doing to prepare for a RAC? We want to know.

Hospital uses EMR to improve handoff process and create electronic ’hall pass’

  • Patient Access Weekly Advisor, Issue 21, June 3, 2009

    See how one hospital stayed in compliance with the National Patient Safety Goal concerning handoff...

CMS updates RAC audit timeline: complex reviews still months away

  • Patient Access Weekly Advisor, Issue 21, June 3, 2009

    Get ready for RAC automated reviews this month and next.

Americans want answers on health reform impact

  • Patient Access Weekly Advisor, Issue 19, May 20, 2009

    Americans want healthcare reform. What kind? The jury is still out.

Hospitals increasing focus on patient satisfaction, but many questions remain

  • Patient Access Weekly Advisor, Issue 19, May 20, 2009

    A lot of questions remain about how best to measure, manage, and define patient satisfaction.

Is healthcare better without doctors?

  • Patient Access Weekly Advisor, Issue 19, May 20, 2009

    Medical devices. Over-the-counter drugs. Who needs docs anyway?

Processing your MSP claims

  • Patient Access Weekly Advisor, Issue 19, May 20, 2009

    Some need-to-know messages about the MSP from CMS.

Recovery Audit Contractor Defense conference recordings available

  • Patient Access Weekly Advisor, Issue 18, May 13, 2009

    Recordings of the following RAC sessions are now available.

Sebelius names Office of Health Reform personnel

  • Patient Access Weekly Advisor, Issue 18, May 13, 2009

    An HHS team is in place.

State requirement mandates doctors post digns telling patients who licenses them

  • Patient Access Weekly Advisor, Issue 18, May 13, 2009

    In an era of increasing transparency, this one may top them all.

100% MSP compliance

  • Patient Access Weekly Advisor, Issue 17, May 6, 2009

    Want perfect compliance with the MSP? This facility can teach you.

CMS posts RAC Open Door Forum call transcript, recording

  • Patient Access Weekly Advisor, Issue 17, May 6, 2009

    Get your CMS minutes from its RAC call here.

Red Flags Rule enforcement delayed until August 1

  • Patient Access Weekly Advisor, Issue 17, May 6, 2009

    You have more time to implement your Red Flags Rule and get your patient access team up to speed on...

HIPAA and the HITECH Act: Strategies for success

  • Patient Access Weekly Advisor, Issue 17, May 6, 2009

    All you need to know about the HITECH Act.

Hospital job growth flat-lines in 2009

  • Patient Access Weekly Advisor, Issue 16, April 29, 2009

    Job growth is obviously low -- and hospitals are not off the hook.

Patient access benchmarks. Take our survey!

  • Patient Access Weekly Advisor, Issue 16, April 29, 2009

    We want to know how you feel about benchmarks in patient access.

HIPAA and the HITECH Act

  • Patient Access Weekly Advisor, Issue 16, April 29, 2009

    Your patient access staff members must be in the loop about the new HIPAA laws.

HINNs case study of success

  • Patient Access Weekly Advisor, Issue 15, April 22, 2009

    Your success story working with the HINNs should be told.

Patient access benchmarks: take our survey!

  • Patient Access Weekly Advisor, Issue 14, April 15, 2009

    Take this survey to help us compile information on patient access benchmarks.

CMS Open Door Forum conference call rescheduled for April 22

  • Patient Access Weekly Advisor, Issue 14, April 15, 2009

    Get the date for the next CMS Open Door Forum.

HINNs case study of success

  • Patient Access Weekly Advisor, Issue 14, April 15, 2009

    If you got a success story about HINNs, we want to know about it.

Q&A: RACs and critical access hospitals

  • Patient Access Weekly Advisor, Issue 13, April 8, 2009

    Learn this important answer to a question about critical access hospitals and RACs.

Tell us your story, win a prize from PARC

  • Patient Access Weekly Advisor, Issue 13, April 8, 2009

    You have a solid patient access department? This is your chance to get it some recognition.  

HINNs case study of success

  • Patient Access Weekly Advisor, Issue 13, April 8, 2009

    If you've got an excellent case study, we want to hear it.

Billing post-denials

  • Patient Access Weekly Advisor, Issue 12, April 1, 2009

    Post denials are no joke.

Q&A: ABNs

  • Patient Access Weekly Advisor, Issue 12, April 1, 2009

    What you need to know about the Advanced Beneficiary Notice and the claim form.

New provider posts on PARC!

  • Patient Access Weekly Advisor, Issue 12, April 1, 2009

    Check out the most fresh posts on the Patient Access Resource Center.

Revenue Cycle Institute update

  • Patient Access Weekly Advisor, Issue 10, March 18, 2009

    Check out this new tool to help your quality assurance checks with your patient access departments.

New provider posts on PARC!

  • Patient Access Weekly Advisor, Issue 10, March 18, 2009

    Check out what your colleagues are saying on our Patient Access Resource Center.

Tell us your story, win a prize from PARC

  • Patient Access Weekly Advisor, Issue 10, March 18, 2009

    We want to hear your patient access success story.

Tip: Use these strategies to get ready for RACs

  • Patient Access Weekly Advisor, Issue 10, March 17, 2009

    Start to get your patient access team RAC ready with these tips.

Q&A: HIPAA and whiteboards

  • Patient Access Weekly Advisor, Issue 9, March 11, 2009

    Know these rules when writing a physician's name on a whiteboard.

CMS rescinds and replaces previous RAC transmittal

  • Patient Access Weekly Advisor, Issue 9, March 11, 2009

    Keep up to date with RAC transmittals like this one.

New provider posts on PARC!

  • Patient Access Weekly Advisor, Issue 9, March 11, 2009

    See what your patient access peers are discussing on our PARC blog.

Tell us your story, win a prize from PARC

  • Patient Access Weekly Advisor, Issue 9, March 11, 2009

    You have success stories in your patient access department. We want to hear about them.

Revenue Cycle Institute update

  • Recovery Auditor Report, Issue 5, March 5, 2009

    Have you visited the Revenue Cycle Institute Web site lately?

New provider posts on PARC!

  • Patient Access Weekly Advisor, Issue 8, March 4, 2009

    Check out all our new posts from your peers on the Patient Access Resource Center.

Tip: Tune in to RAC outreach sessions and town hall meetings

  • Patient Access Weekly Advisor, Issue 8, March 4, 2009

    The time is now to be on the lookout for important CMS announcements regarding RACs.

WellPoint to fund insurance database

  • Patient Financial Services Weekly Advisor, Issue 6, February 20, 2009

    Normal 0 MicrosoftInternetExplorer4...

Study: Massachusetts health reform is a failed model

  • Patient Financial Services Weekly Advisor, Issue 6, February 20, 2009

    Normal 0 MicrosoftInternetExplorer4...

New provider posts on PARC!

  • Patient Financial Services Weekly Advisor, Issue 6, February 20, 2009

    Normal 0 MicrosoftInternetExplorer4...

New provider posts on PARC!

  • Patient Access Weekly Advisor, Issue 5, February 11, 2009

    Providers are busy talking about patient access issues on our Patient Access Resource Center.

CMS resolves RAC protest; permanent program moves forward

  • Patient Access Weekly Advisor, Issue 5, February 11, 2009

    The time for RAC implementation is now. That’s because CMS lifted the moratorium on the...

Take-home hints on the MSP

  • Patient Access Weekly Advisor, Issue 5, February 11, 2009

    Use these Medicare Secondary Payer tips in order to remain compliant and obtain full reimbursement.

Stimulus plan will kick in millions to Medicaid

  • Patient Access Weekly Advisor, Issue 5, February 11, 2009

    The economic stimulus plan passed by the Senate means millions more for Medicaid.

New and improved Patient Access Web site!

  • Patient Access Weekly Advisor, Issue 4, February 4, 2009

    Check out our new Patient Access Web site!

Medicare data won't be released

  • Patient Access Weekly Advisor, Issue 4, February 4, 2009

    One consumer group wants to open the billing process at hospitals in order to expose Medicare waste...

Aetna Inc. to reimburse students

  • Patient Access Weekly Advisor, Issue 4, February 4, 2009

    It pays to be a college student getting insurance from Aetna Inc.

Prepare for approaching ABN deadline

  • Patient Access Weekly Advisor, Issue 4, February 3, 2009

    Mandatory use of the new ABN form will be here before you know it.

ER intends to serve older patients

  • Patient Access Weekly Advisor, Issue 3, January 28, 2009

    This hospital’s ER is catered to seniors, what many believe to be the first of its kind.

Patient access meets patient financial services

  • Patient Access Weekly Advisor, Issue 3, January 28, 2009

    Part of the challenge of a patient access manager is developing a functional working relationship...

Obama promises quality; Dunn Memorial already delivers

  • Patient Access Weekly Advisor, Issue 2, January 21, 2009

    Inauguration speeches are all about promises. Dunn Memorial Hospital’s patient access team...

ED bedside registration: when it does not work

  • Patient Access Weekly Advisor, Issue 2, January 21, 2009

    Bedside registration in the ED either works or does not work for a revenue cycle department. For...

ED bedside registration: when it does work

  • Patient Access Weekly Advisor, Issue 1, January 14, 2009

    Think ED bedside registration can work for you? It has for this provider.  

Delivering the Advanced Directive form

  • Patient Access Weekly Advisor, Issue 83, December 31, 2008

    How do you deliver Advance Directive forms? Try this way.

Insurance verification, self-pay collections improve

  • Patient Access Weekly Advisor, Issue 81, December 17, 2008

    See what this patient access manager has for highlights in 2008.

Play a key role on your facility's RAC team

  • Patient Access Weekly Advisor, Issue 81, December 17, 2008

    Use the holiday season to provide a review session for all access registrars by reviewing a sample...

The challenge of overseeing an EMR system

  • Patient Access Weekly Advisor, Issue 80, December 10, 2008

    Overseeing a new EMR system can be a challenge.

Medicare trust fund may shrink faster

  • Patient Access Weekly Advisor, Issue 79, December 3, 2008

    The Medicare Part A trust fund may be depleted by 2016.

2008 patient access success

  • Patient Access Weekly Advisor, Issue 79, December 3, 2008

    This revenue cycle manager had a busy year overseeing the admitting department.

Inpatient vs. Observation form

  • Patient Access Weekly Advisor, Issue 78, November 26, 2008

    Check out this form the TMF Health Quality Institute uses.

Coping with a major remodel

  • Patient Access Weekly Advisor, Issue 78, November 26, 2008

    One registration manager tells us about coping with a major overhaul of her hospital.

Registration accuracy rates

  • Patient Access Weekly Advisor, Issue 77, November 19, 2008

    Want to know how your peers do with their registration accuracy rates? Want to know if their...

One patient access manager's highlights

  • Patient Access Weekly Advisor, Issue 77, November 19, 2008

    Implementation of a front-end price estimate software application. Realignment of...

SNEAK PEEK: Be prepared for ABN changes

  • Patient Access Weekly Advisor, Issue 76, November 12, 2008

    More than a year after several rounds of review on proposed revisions to existing Advance...

Conduct employee surveys; get rid of manual quality auditing

  • Patient Access Weekly Advisor, Issue 74, October 29, 2008

    "We finally moved away from manual quality auditing to an automated system," this patient...

Ask more questions with the MSP

  • Patient Access Weekly Advisor, Issue 73, October 22, 2008

    Speed? Accuracy? Those are important delivering the Medicare Secondary Payer Questionnaire, but if...

Develop a strong training program

  • Patient Access Weekly Advisor, Issue 73, October 22, 2008

    Develop a training class with input from all those involved, including the attendees, this patient...

Facilities must be prepared for identity theft

  • Patient Access Weekly Advisor, Issue 72, October 15, 2008

    The red flag rule doesn’t specifically reference hospitals, but it does imply that they may...

8 tips for quality control auditing

  • Patient Access Weekly Advisor, Issue 71, October 8, 2008

    Whether you use a similar approach or not, here are some helpful tips and reminders from healthcare...

Take-home hints on MSP

  • Patient Access Weekly Advisor, Issue 70, October 1, 2008

    Need hints on the MSP Questionnaire? We've got them.

Improving communication at Children's Atlanta

  • Patient Access Weekly Advisor, Issue 70, October 1, 2008

    As in many hospitals, this patient access team's staff members use a variety of methods such as...

What patient access managers should watch with RACs

  • Patient Access Weekly Advisor, Issue 70, October 1, 2008

    Check out these tips for patient access managers about preparing for a RAC visit. The manager...

Patient access managers must be ready for RACS

  • Patient Access Weekly Advisor, Issue 69, September 24, 2008

    “I strongly urge hospitals to take advantage of this lull in the RAC process to perform gap...

TIP: Don't forget about MSPs in RACs

  • Patient Access Weekly Advisor, Issue 69, September 24, 2008

    Though CMS officially terminated the Medicare Recovery Audit Contractor Medicare Secondary Payer...

CMS releases new ABN instructions

  • Patient Access Weekly Advisor, Issue 68, September 17, 2008

    Providers may still use the revised ABN for all situations in which Medicare payment is expected to...

We'll even drive your car for you

  • Patient Access Weekly Advisor, Issue 67, September 10, 2008

    What patient access managers will do for some good, old-fashioned customer service.

SUCCESS IN PATIENT ACCESS: One shoe fits the other

  • Patient Access Weekly Advisor, Issue 66, September 3, 2008

    This patient access team decreased its returned mailings by 30% by correcting address and insurance...

Develop a customer service script

  • Patient Access Weekly Advisor, Issue 66, September 3, 2008

    The most difficult part of implementing scripted responses is to develop the appropriate responses...