Web site spotlight: Hone your skills as a nurse mediator to manage staff conflict

Nurse Leader Insider, February 2, 2009

Your professional title might be nurse manager, but sometimes it could just as easily be nurse mediator.

Staff members are bound to hold different values, beliefs, and interests, and thus some conflict is almost unavoidable. But nurse managers often are not aware of how to best address these clashes when they occur.

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