News spotlight: Care model builds on eye-to-eye communication

Nurse Leader Insider, January 19, 2009

A new nursing care model has staff at Oakwood Hospital in Dearborn, MI literally pulling up a chair to improve patient care delivery. Relationship & Results Oriented Healthcare—created by Hansten Healthcare PLLC, a healthcare firm based in Port Ludlow, WA—aims to strengthen staff members’ connection with patients and families by adding a personal touch to the delivery of results-oriented care.

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