Quality & Patient Safety

Pennsylvania health system improves patient flow and waiting time

Patient Safety Monitor, January 1, 2009

At Heritage Valley Health System (HVHS) in Beaver, PA, patient flow was a major concern, as it has been for many facilities nationwide. The facility was well aware of the long process patients had to go through to be seen by a physician. In 2006, it implemented electronic kiosks along with a Care Card to help the registration process move more efficiently and maintain constant patient flow.

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