Quality & Patient Safety

Family activation: The next generation of rapid response

Patient Safety Monitor (Briefings on Patient Safety), February 1, 2008

Implementing a rapid response team (RRT) requires an understanding among staff members that putting an RRT into action is best for patient safety. However, introducing family-activated rapid response to a hospital requires a greater social change. "Healthcare professionals are not very good at giving up control; it's very scary for some people. They have a lot of issues to deal with," says Sharon Garretson, RN, MSN, manager of orthopedic and surgical services at University Hospitals Richmond Medical Center (UHRMC) in Richmond Heights, OH. "We automatically assume when patients enter the hospital that we know more than they do."

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