Kiosks smooth ED traffic at Dallas' Parkland Memorial
Emergency Management Alert, September 17, 2007
In the latest story on the use of ED kiosks, staff at Parkland Memorial Hospital in Dallas say that the three self-service computer stations installed there recently have eased triage and cut down on long lines in their ED, which handles about 300 cases a day.
The outlook is positive. One says that the kiosks--in which visitors use touch screens to enter their names, ages, and symptoms--are "helping us find the people that we need to see [immediately]." One researcher says that any initial hesitance on the part of consumers should disappear when customers realize how much time they're saving.
One thing the story does not ask is how the system will handle people who lie and do things like type in "chest pains" that magically disappear in the presence of the doctor.
Hey, it could happen.
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