Safety

How to expand your network of HCWs

Emergency Management Alert, May 30, 2006

How to expand your network of HCWs?
Go outside healthcare.

From the HCPro ezine Patient Financial Services Weekly Advisor:

When recruiting candidates to fill front-end positions, don't limit your search field to the healthcare industry, says Stacy Calvaruso, CEO of CalMed Consulting in Prairieville, LA.

Look at the following job titles in other industries:

  • Customer service representative
  • Bank account clerk
  • Billing clerk
  • Travel agent
  • Hotel front desk
  • Airline ticket agent

    "Look at 24-hour industries," Calvaruso says. "Customer service reps from electrical companies, for example, have to do a lot of things. Hotel front desk [workers] fit in the same concept. They have a financial responsibility to the company. They assign beds and need to have strong customer service skills. Also look at the airline industry. They have workers who assign a place, a seat, a spot, and they're also responsible for collecting money."

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