How NYC Health + Hospitals Trained 20K Staffers to Combat COVID-19

Subsequently, NYC H+H’s centralized onboarding team created a “single-source portal for medical providers requiring credentialing and established new staff positions to increase efficiency.”

NYC H+H’s leaders who contributed to the article included Christopher Keeley, assistant vice president for the Office of Ambulatory Care; Natalia Cineas, senior vice president and system chief nurse executive for the Office of Patient Centered Care/Nursing Administration; and Donnie Bell, deputy chief medical officer of Medical and Professionals, among others.

“To care for an immense wave of critically ill COVID-19 patients, [NYC H+H] had to develop new systems and tools to redeploy, recruit, onboard, and train thousands of staff and volunteers in record time,” the leaders wrote. “Achieving our goals required that we innovate rapidly, communicate effectively, and adapt readily to address emerging challenges.”

Reflecting on how the organization navigated the first wave of the pandemic, leaders added that these strategies should serve as “foundational elements of surge staffing plans for public health emergencies” going forward.

In addition to its recruitment and training efforts, NYC H+H benefited from the redeployment of physicians to vulnerable areas across the enterprise, namely the emergency department and intensive care units, which bore the brunt of the COVID-19 caseload.

The system also convened a multidisciplinary team representing four departments, Office of Patient Centered Care, Human Resources, the Enterprise Service Desk (IT), and the Department of Occupational Health Services, to determine how to redeploy nurses.

NYC H+H attributed its success in redeploying and recruiting talent amid a public health crisis to “flexibility, communication, and technology,” highlighting the refinement of the onboarding process as the most essential development.