Adding security officers improves customer service
Emergency Management Alert, March 17, 2003
The security force can play an important customer service role in your facility. Placing an officer in a busy area provides a security presence and a point of information for puzzled patients and visitors.
In some cases though, adding a customer service-focused position helps the security department accomplish its mission in a more efficient manner. For example, busy outside entrance areas with traffic drop-off zones for patients require additional personnel to smooth traffic flow and assist patients into the building. These outside attendants also fulfill a security role by keeping an eye on who goes in and out of the hospital.
For more information on this story from the March 2003 issue of Healthcare Security and Emergency Management, click here. The cost is $10.
Related Products
-
Hospital Safety Center
Improve compliance with hospital safety standards from The Joint Commission, OSHA, and other regulators with this...
-
Healthcare Life Safety Compliance
Learn Life Safety Code tips and interpretations for healthcare facilities with this in-depth monthly resource.
-
Hospital Safety Connection
Stay on top of hospital safety requirements and best practices with our free, fast-paced weekly update.
-
Administering Your OSHA Program
This course will help an employee new to the role of OSHA safety officer. It gives an overview of OSHA requirements and...
-
Medical OSHA Manual Combo
Get into compliance with Quality America's OSHA Safety Program Manual and stay in compliance with OSHA Watch Newsletter...
Most Popular
- Articles
-
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Topic: CMS, OESS post new security compliance review information, checklist
- HIPAA Q&A: Answering service messages
- Q/A: Volume requirement for reporting hydration services
- News and briefs: Oklahoma Osteopathic Association against residency bill change
- What does case-mix index mean to you?
- QA:Coding multiple initial infusions
- Are your workforce members texting PHI?
- OB services: Coding inside and outside of the package
- CMS issues IPPS proposed rule for FY 2013
- E-mailed
-
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Are your workforce members texting PHI?
- Don't let these sentinel events trigger falsely
- Arkansas woman convicted for HIPAA violation
- Reasons for inadequate fluid intake in the elderly
- Q&A tackles coding questions about injections and infusions
- Joint Commission Center announces handoff communication solutions
- Inside best practice: Reduce patient falls with a stoplight
- Identify modifiable risk factors to prevent patient falls
- Hospitalist-surgeon comanagement has no effect on outcomes
- Searched