Safety

You gotta serve somebody--cause you've got HOSPITAL-ity!

Hospital Safety Insider, November 17, 2011

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A few weeks ago,  I was reading “the nation’s newspaper” (USA Today, of course,) and I noticed an article on the front page (below the fold, but definitely front page) about a chain of boutique hotels that has invested in body language training for staff in order to more efficiently identify client needs–just by looking for non-verbal cues. Now, those of you who have been following this blog for a while may remember that my formative years in healthcare were firmly planted in the environmental services realm, so I’ve had what you might call a front row seat for the transformation of certain elements of healthcare from a purely service-oriented pursuit to one that embraces the concept of hospitality.

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