Safety

Tip of the week: Don’t splurge on a resource center

Hospital Safety Insider, September 8, 2011

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The costs to set up a resource center can be minimal,says Joseph A. Glaski, MBA, SASHE, administrator of facilities management at Orange Regional Medical Center in Middletown, NY. He notes that hospitals can staff a resource center with existing personnel. For example, it's possible to schedule administrative support staff from various departments to man the resource center and answer calls for service. It will be necessary to set up a designated area for the ­resource center and provide staff with a phone and computer, Glaski says.

These setup costs can go a long way. A resource center can help deliver outstanding customer service, streamline operational and organization requests, and achieve cost savings, Glaski explains. Direct communication leads to improved response times, which increases satisfaction, he says.

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