Safety

Tip of the week: Learn from banks to create an environment that is friendly and secure

Hospital Safety Insider, June 30, 2011

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The primary concern for hospital security is the safety of everyone in the healthcare environment, from patients and visitors to employees, but there is also a balancing act. Patients and visitors expect a friendly and welcoming environment when they walk into a healthcare facility. Hospital administrators and designers go to great lengths to make hospitals warm and comfortable. 

Banks are one example of a sector that combines customer service and high-level security. Few people walk into a bank without knowing cameras are watching their every move or being aware of the potential for a violent act. “When you think about it, a lot of the questions you are asking involve a transition in customers, but the environmental considerations are very similar,” says Steven MacArthur, a consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA.

For instance, many banks have bulletproof glass and surveillance cameras watching customers from every angle, but few customers become incensed about this fact, let alone even think about it, when they cash a check or make a deposit. 

Read more of this tip and others in Briefings on Hospital Safety. Log-in is required for nonsubscribers.



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