Safety

Tip of the week: Watch your body language when it comes to patient violence

Hospital Safety Insider, February 20, 2008

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Averting a violent situation with an upset or unstable patient can sometimes come down to basic looks or physical stances.

For example, if you find yourself in an escalating situation with a patient, don't stare at the person. It's better to avoid eye contact instead.

Even subtle movements can provoke people in edgy situations, such as taking off your glasses briskly.

Also, don't cross your arms when talking to upset patients, and avoid pointing your finger at them. Such motions may come across as forceful to patients and raise tension.



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