Top-notch customer service equals happy patients
Briefings on Outpatient Rehab: Reimbursement and Regulations, September 1, 2009
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There are several ways to demonstrate quality customer service in any organization. Customer service is the impression left with the customer when he or she has an encounter with the company. Can you think of a time when good customer service left an impression on you?
Greeting staff members, visitors, and patients is of utmost importance in good customer service. Most stores have grasped this concept; from the Wal-Mart greeter to the host or hostess at a restaurant, every business seems to have staff members who welcome customers. Implementing a similar system in your rehab facility will inspire confidence and make visitors and patients feel welcome.
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