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Q. How many interviews should I conduct when filling a patient access staff position?

Patient Financial Services Weekly Advisor, October 4, 2007

Q. How many interviews should I conduct when filling a patient access staff position?

A. Each candidate should have a minimum of two interviews on two different days. This is an absolute rule, as the second interview will allow you to determine whether the candidate can arrive on time and act appropriately more than once. I learned this trick at a conference, and once I implemented it, I immediately saw the value in multiple interviews on different days. One candidate we interviewed showed up late and dressed inappropriately for the second day, so we did not hire that candidate.

Because we're looking to fill more entry-level positions, layers and layers of interviews are not necessary unless you are hiring someone who needs specific knowledge, such as supervisors, insurance verifiers, and financial counselors.

Source: Michael S. Friedberg, FACHE, CHAM, in his book, Staff Competency in Patient Access, Copyright 2007 HCPro, Inc.

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