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Staff training should be a part of providers’ pricing transparency initiative

Patient Access Weekly Advisor, August 1, 2007

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Good training doesn't happen by accident. It requires planning as well as development of a needs analysis. A thorough, specific description of your goal in conducting this training program is important.

Avoid vague statements such as, "We will teach our staff a new process." A better goal would be, "We want to improve productivity by teaching staff a new process for best practices."

Even better is a specific goal statement: "We intend to improve patient cost access through staff use of the new retail project processes. Eighty-five percent of staff will be compliant with this new process by December 31."

Identifying business goals should be a team effort. Include finance executives, senior managers, subject matter experts, and champions and representatives of your target audience, and work together to achieve this task. Make goals as specific and measurable as possible.

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