Revenue Cycle

Capacity management steps to success

Patient Access Weekly Advisor, July 25, 2007

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Once you've determined that your facility has capacity management concerns, IMA Consulting recommends taking the following steps:

  • Measure key patient-flow statistics and make them available to the executive leadership group
  • Develop an administratively directed, high-level, physician-involved work group to address capacity problems
  • Perform a financial impact study to determine revenue opportunities through improved capacity management
  • Identify a high-level administrative leader with the ability to cross over department lines of authority to oversee daily patient throughput
  • Report capacity management progress objectively/statistically to the executive leadership group at least once per month.
  • Engage a facilitator to assist the organization with overall implementation guidance

    Source: IMA Consulting, Chadds Ford, PA. Reprinted with permission.



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