Revenue Cycle

Four days and off you go: Day 4

Patient Access Weekly Advisor, April 7, 2010

Editor’s note: The following is the fourth and final of a four-week look into the training program for registrars at Boca Raton (FL) Community Hospital. The patient access department at Boca Raton breaks down the four-day training program into categories and subcategories and sets goals regarding how long each training module should take.

Day four. The first order of business on the final training day is a 300-minute review. All information and processes are covered, followed by a question-and-answer period. After the review comes the registration assessment test, which lasts for one hour. The test gauges whether the registrars have learned enough to start working independently.

After the test, Vail takes 30 minutes to go over the results with each registrar. Registrars then sign a document saying they learned the material and are ready to begin running a registration desk on their own.

The final 30 minutes is a review of Boca Raton’s employee rules and regulations. The patient access director, who is the patient access manager's boss, attends this session.

After training, managers keep a close eye on the new registrars for 30 days. At the end of this period, registrars are reassessed to determine whether they require more training. “I want them to know that we’re approachable,” patient access manager Michele Vail says. “There’s a wealth of knowledge they need to know, and we want them to not be afraid to come to us for fear of retribution."

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