Revenue Cycle

Share your RAC story

Recovery Auditor Report, February 4, 2010

A reader, who wished to remain anonymous, shared with us their RAC experience, and had this to say:

HDI issued demand letters to us in December 2009 for DME supplies. Although I provided my contact information, as our RAC Coordinator, via HDI’s Web site portal shortly after being granted access, the demand letters were addressed and directed to the FI/MAC contact person rather than the RAC contact person. When I corresponded with HDI via e-mail regarding this correspondence addressing error, the response from an HDI provider services representative is as follows:

The log in for the Web portal was for Part A inpatient facilities only at this time. The main purpose of providing that option was for the provider to receive medical record requests for complex reviews. We are working on providing that option for Part B and other type providers in the near future. Until this occurs all other provider types will receive correspondence at the address listed with the FI/MAC’s.

We have advised our state hospital association of this information.

Although we are a small critical access hospital, our DME store is on a separate campus. This addressing issue, of course, resulted in a delay in processing and tracking by me of 10–15 days.
Help us to understand your RAC experience. Is your experience similar to this one? Have you had any experience with RACs at all? Do you have tips, ideas, questions, comments, or concerns? Submit your RAC stories and experiences to, and please indicate whether or not you’d like to remain anonymous.

Most Popular