Revenue Cycle

Facilitating open communication

Patient Access Weekly Advisor, December 9, 2009

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Physician advisors (PAs) can recommend preferred methods for communicating with the medical team and with themselves. PAs with multiple roles in a hospital need to be able to differentiate between urgent, emergent, and routine requests for their time.

Before communicating with PAs, decide beforehand the type of response you expect in certain situations. Consider the following levels of communication: 

  • Seeking a stat response
  • Requesting attention now
  • Can be done later in the day
  • “Nice to know” communication

Some PAs prefer receiving text messages with key information about the case and exactly what the case manager needs. Nice-to-know information can be communicated via e-mail with an FYI header or by placing a copy of a notice in the PA’s mailbox. When a signature is necessary, offer to meet PAs at an agreed-upon location in the facility to facilitate the process in a timely manner. 

This week’s tip was adapted from Hospital Case Management Models: Evidence for Connecting the Boardroom to the Bedside published by HCPro, Inc. For more information on this book or to order your copy, visit the HCMarketplace.



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