Benchmarking in patient access
Patient Access Weekly Advisor, October 28, 2009
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We presented an audio conference, “Use Patient Access Benchmarks to Improve Registration Accuracy,” September 22.
These days, it seems all patient access departments are ramping up efforts to be accurate, considering the economic climate.
Take a look at some of the tools we offered during the show:
- Audit tool for consistent education
- Training checklist
- Manual monitoring tool
- Outline of Albany Medical Center's training program
- Productivity standards
- Dashboards
- Audit QA
- Standard set of elements of scorecard
Learn more about the audio conference.
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