Revenue Cycle

Confront, correct, counsel disruptive physicians

Patient Access Weekly Advisor, September 16, 2009

Susan Reynolds, MD, is not a regular viewer of the television show "House," the medical drama that features a brilliant but obnoxious physician who is tolerated in spite of his abusive behavior with colleagues and personal shortcomings that include drug abuse.

"I hate House. There is no way in the world that that doctor would ever exist," says Reynolds, the president and CEO of the Institute for Medical Leadership in Los Angeles.

Reynolds should know. At one time a practicing emergency physician, Reynolds now provides medical groups with coaching, counseling, and strategies for handling problem doctors. Business is good.

Read the full story in HealthLeaders Media by John Commins.

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