TIP: Make registration staff members feel like part of your revenue cycle
Patient Financial Services Weekly Advisor, March 6, 2009
Registration staff members do not always view the registration process as part of the revenue cycle. They may view registration as low priority since it is a non-revenue producing activity. A consequence of that is they may not understand the effect that front-end mistakes have down the line, especially if those mistakes need to be resolved by Patient Business Services (PBS).
It is decidedly valuable for the front- and back-end staff members to understand each other’s functions, and to know how they affect each other’s processes. If, for instance, PBS has to resolve front-end errors, this will increase time and expense and delay payment. In addition, it is not appropriate for the back-end staff members to resolve registration or coding errors, because these are not their areas of expertise.
Editor’s note: This tip comes from consultant Steven Orvis in the August 2008 edition of the HCPro, Inc. newsletter, Patient Access Advisor.
Related Products
-
The RAC Report
The RAC Report is a free biweekly e-newsletter of useful tips and strategies to get you prepared for the arrival of...
-
Medicare Update for CAHs
Medicare Update for CAHs is a free bi-weekly ezxne that provides specialized information for our CAH (critical access...
-
ABNs and Modifiers: Everything You Need to Know in 90 Minutes
During this 90-minute audio conference, our speakers explain how to operationalize ABNs and modifiers so you get paid what...
Most Popular
- Articles
-
- HIPAA Q&A: Flu shot requirement for hospital employees
- HealthDataInsights posts new issues for medical necessity claims
- Running an effective peer review committee meeting
- Q&A: Incidental disclosures and patient privacy
- Sneak Peek: Effort underway to establish caseload benchmarks
- New FAQ posted on storing laryngoscope blades
- Tip: Perform your own internal investigation prior to government audit
- What does case-mix index mean to you?
- HIPAA 5010 deadline extended, but threat remains, says AMA
- HHS task force: Consider privacy, security with text messages
- E-mailed
-
- Running an effective peer review committee meeting
- HIPAA Q&A: Flu shot requirement for hospital employees
- What does case-mix index mean to you?
- HHS task force: Consider privacy, security with text messages
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Tip: Correctly code bilateral pain management procedures
- 2012 CPT code changes for ASCs: Shoulder and knee scopes and pain management
- COT basics to best
- Documentation and coding for toxic metabolic encephalopathy
- Guidance and tact key to compliant, effective physician queries
- Searched