Revenue Cycle

Provider Q&A: Directing RAC correspondence

Recovery Auditor Report, March 5, 2009

Q: How does a RAC denial notice come into your system? Does it go to the CFO or CEO, or to the medical records or patient accounting departments? Or does it follow the same route that any other denial would follow once it comes into your system?
A: One of the things that our hospital association did early on is to create a contact list and sent it to our RAC. And we had the RAC agree to only send correspondence to the person on that contact list. I happened to be that person for New York-Presbyterian, so I received all of the correspondence related to any RAC activity. That worked pretty well. Nothing related to RACs went to the CFO or medical records. I believe that this model is strongly encouraged.
Editor’s note: This Q&A was answered by Karen Feeley of New York-Presbyterian Hospital during the January 6 HCPro, Inc., audio conference, “RAC Readiness: Develop an Effective Audit Tracking System”. To listen to the audio conference, visit

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