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Tip: Tune in to RAC outreach sessions and town hall meetings

Patient Access Weekly Advisor, March 4, 2009

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The announcement from CMS officially kicks the RAC program back into gear. Hospitals and providers should begin fine-tuning their RAC preparedness programs; particularly those hospitals in states CMS has slated to be among the first to begin the permanent RAC program (as indicated on the updated CMS phase-in map in yellow and light green).

CMS has promised as part of the permanent project that the RACs will make outreach programs available to providers to familiarize them with their policies and contact information. Hospitals should begin watching for these town hall meetings and make sure they have representation at any and all meetings scheduled by their RAC.

Editor’s note: This tip comes from the HCPro, Inc. e-Newsletter, The RAC Report. Its advisory board member, Tanja Twist, MBA/HCM, director of patient financial services for Methodist Hospital in Arcadia, CA, provided this tip.

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