Revenue Cycle

Ask more questions with the MSP

Patient Access Weekly Advisor, October 22, 2008

Ask more questions.

That is one suggestion to avoid denials when a Medicare Secondary Payer is involved in a claim at your healthcare facility, says Kevin Willis, director of Medicare Operations at Claim Services, Inc., in Naperville, IL.

Willis says that, most of the time, registrars in patient access are more concerned with the speed of their registrations and whether or not the customer is satisfied. “Accuracy falls third at best,” Willis says.

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