Have MSP resources on hand to help ensure compliance
Patient Access Weekly Advisor, July 23, 2008
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Eugene Cepeda, a senior consultant of revenue cycle at BESLER Consulting, identifies the main hang-ups patient access staff members have with the MSP as inadequate education, a lack of good resources and tools, and a "scarce understanding of Medicare compliance."
Cepeda recommends that administrators provide the following basic resources for their staff members, specifically for use with the MSP:
An MSP checklist. The checklist should cover all the essential MSP questions that must be asked of the patient to determine payer responsibility during the encounter.
A list of the MSP-related terms and definitions. You can find the MSP terms and definitions in the Medicare section of the CMS Web site.
An MSP reference guide. Create an easy access reference guide for staff members that contains MSP policies and issues, as well as related terms and definitions.
Scripts. These can be beneficial for patient access staff members when they need to explain to a Medicare patient why it is necessary to ask the appropriate MSP questions.
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