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Start a KPI program

Patient Access Weekly Advisor, June 4, 2008

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Key performance indicators (KPIs) are performance metrics that you use to manage your portion of the revenue cycle. Metrics that measure specific components of performance are important indicators only if:

• You have already defined why the specific KPI is important.
• You have a clear statement of what you plan to do with the information derived from the calculation of the specific KPI.

Getting started with a KPI program is often the biggest challenge. Instead of trying to measure everything, select three or four metrics that will support current initiatives and help target areas for improvement. For each KPI, identify the appropriate source of the data and the calculation(s) needed to produce the KPI. Document your current results, and set the goal based on the gap between current performance and best practice.

Note: This tip was featured in The Patient Access Director’s Handbook. To learn more about this book, click here.

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